Author Topic: SPG Price Mistake  (Read 8634 times)

Offline chevron

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Re: SPG Price Mistake
« Reply #20 on: May 27, 2014, 02:41:42 AM »
oh man, was watching a movie just finished and saw this, oh well

Offline Tax

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Re: SPG Price Mistake
« Reply #21 on: May 27, 2014, 02:56:29 AM »
Just booked. Still alive.

Offline mow

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Re: SPG Price Mistake
« Reply #22 on: May 27, 2014, 02:58:48 AM »
Where and what dates

Offline Tax

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Re: SPG Price Mistake
« Reply #23 on: May 27, 2014, 03:05:28 AM »
Where and what dates

My secret was I peaked at DDMS for dates.

Offline Tax

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Re: SPG Price Mistake
« Reply #24 on: May 27, 2014, 03:17:49 AM »
So I booked a few nights in Boston that I will probably   never use and BL"N donate it to the local Bicker Cholom known as Rofeh International.

Offline MosheD

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Re: SPG Price Mistake
« Reply #25 on: May 27, 2014, 03:38:51 AM »
Boston still alive... All others seem dead

Offline lubaby

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Re: SPG Price Mistake
« Reply #26 on: May 27, 2014, 03:42:17 AM »
So I booked a few nights in Boston that I will probably   never use and BL"N donate it to the local Bicker Cholom known as Rofeh International.
Remember to come back in a year and a half lol

Offline Tax

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Re: SPG Price Mistake
« Reply #27 on: May 27, 2014, 03:43:14 AM »
For me it only worked signed in and one night at a time.

Offline Matovu

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Re: SPG Price Mistake
« Reply #28 on: May 27, 2014, 04:43:07 AM »
Still alive... Boston and universal ca

I usually book with points and I'm gold...
How many do I book to move up in status ?
I did 3 so far...
Help me out

Offline BBPAPA

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Re: SPG Price Mistake
« Reply #29 on: May 27, 2014, 09:50:07 AM »
universal, CA -dead

Offline lubaby

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Re: SPG Price Mistake
« Reply #30 on: May 27, 2014, 10:04:00 AM »
Still alive... Boston and universal ca

I usually book with points and I'm gold...
How many do I book to move up in status ?
I did 3 so far...
Help me out
http://www.starwoodhotels.com/preferredguest/account/member_benefits/platinum_preferred.html

Offline EJB

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Re: SPG Price Mistake
« Reply #31 on: May 29, 2014, 11:08:17 AM »
Damn St regis washington just cancelled my reservation

Offline lubaby

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Re: SPG Price Mistake
« Reply #32 on: May 29, 2014, 11:08:24 AM »
Dear lubaby,
 
We are writing on behalf of The St. Regis Washington D.C. with regard to your reservation for November 2015.
 
Please be aware that due to a system error, you were able to confirm an incorrect rate significantly lower than the normal rates for the hotel. We have investigated the problem and concluded that instead of presenting the correct rate for the room type booked; our system published the difference between two rates, resulting in the incorrect, very low rate.
 
We sincerely apologize for any inconvenience this may cause but we cannot honor your reservation at the incorrect rate. The correct nightly rate ranges from $635.00 to $725.00.
 
If you would like to keep your reservation, please respond to this email and we will ask the hotel team to follow up with you directly with details on the correct rate. You may also cancel your reservation without penalty.
 
If we do not hear from you by Wednesday June 4th, we will cancel the reservation. We realize this is disappointing and appreciate your understanding.
 
 
Sincerely,
 
 
Helen Horsham-Bertels
Consumer Affairs Executive Division

Offline EJB

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Re: SPG Price Mistake
« Reply #33 on: May 29, 2014, 11:10:42 AM »
Dear lubaby,
 
We are writing on behalf of The St. Regis Washington D.C. with regard to your reservation for November 2015.
 
Please be aware that due to a system error, you were able to confirm an incorrect rate significantly lower than the normal rates for the hotel. We have investigated the problem and concluded that instead of presenting the correct rate for the room type booked; our system published the difference between two rates, resulting in the incorrect, very low rate.
 
We sincerely apologize for any inconvenience this may cause but we cannot honor your reservation at the incorrect rate. The correct nightly rate ranges from $635.00 to $725.00.
 
If you would like to keep your reservation, please respond to this email and we will ask the hotel team to follow up with you directly with details on the correct rate. You may also cancel your reservation without penalty.
 
If we do not hear from you by Wednesday June 4th, we will cancel the reservation. We realize this is disappointing and appreciate your understanding.
 
 
Sincerely,
 
 
Helen Horsham-Bertels
Consumer Affairs Executive Division

I wonder if any other of the hotels will let it slide. Let me know if any of you get points out of this.

Online TimT

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Re: SPG Price Mistake
« Reply #34 on: May 29, 2014, 11:12:01 AM »
Dear lubaby,
 
We are writing on behalf of The St. Regis Washington D.C. with regard to your reservation for November 2015.
 
Please be aware that due to a system error, you were able to confirm an incorrect rate significantly lower than the normal rates for the hotel. We have investigated the problem and concluded that instead of presenting the correct rate for the room type booked; our system published the difference between two rates, resulting in the incorrect, very low rate.
 
We sincerely apologize for any inconvenience this may cause but we cannot honor your reservation at the incorrect rate. The correct nightly rate ranges from $635.00 to $725.00.
 
If you would like to keep your reservation, please respond to this email and we will ask the hotel team to follow up with you directly with details on the correct rate. You may also cancel your reservation without penalty.
 
If we do not hear from you by Wednesday June 4th, we will cancel the reservation. We realize this is disappointing and appreciate your understanding.
 
 
Sincerely,
 
 
Helen Horsham-Bertels
Consumer Affairs Executive Division
Here we go again.

Offline EJB

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Re: SPG Price Mistake
« Reply #35 on: May 29, 2014, 11:22:29 AM »
And the correct nightly rate just changed to 635-725. I'm guessing they changed rates that far in the future to flat rates at ridic high levels as opposed to more formulaic rates, since their normal rates are 3-400.

Offline Tax

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Re: SPG Price Mistake
« Reply #36 on: May 29, 2014, 11:45:43 AM »
Got same email but different numbers for a different location.
"We are writing on behalf of the Westin Waltham Boston with regard to your reservations for November 2015."

"We sincerely apologize for any inconvenience this may cause but we cannot honor your reservations at the incorrect rate. The correct nightly rate is $309.00."

Offline plainbachur

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Re: SPG Price Mistake
« Reply #37 on: May 29, 2014, 01:08:53 PM »
I'm calling SPG I'll update what happenes

Offline Ergel

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Re: SPG Price Mistake
« Reply #38 on: May 29, 2014, 01:11:21 PM »
I'm calling SPG I'll update what happenes
::)
Life isn't about checking the boxes. Nobody cares.

Offline myb821

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Re: SPG Price Mistake
« Reply #39 on: May 29, 2014, 01:33:36 PM »
::)
+1 I dont fault ppl for taking advantage of these mistakes (I take advantage as well). But once they say they arent honoring what was clearly a mistake, get over it!