Item rang up with wrong price in Best Buy

[AnonymousUser]

I bought an open box item today in Best Buy. The price in the computer was $278, but the price on the sticker was $231.99, so the associate called over a manager to override the price. The total came to around $256, and I paid with $250 in BB GCs and the rest with SPG. When I got home, my wife realized that the receipt says $239.99, instead of $231.99. I know that some stores have a policy that if an item rings up with the wrong price, you get it for free or at a discount. Does anyone know if BB has such a policy?

[Super Speed]

I bought an open box item today in Best Buy. The price in the computer was $278, but the price on the sticker was $231.99, so the associate called over a manager to override the price. The total came to around $256, and I paid with $250 in BB GCs and the rest with SPG. When I got home, my wife realized that the receipt says $239.99, instead of $231.99. I know that some stores have a policy that if an item rings up with the wrong price, you get it for free or at a discount. Does anyone know if BB has such a policy?

Why not go and try? You'll probably get your best answer that way, as this is not an everyday occurrence.

[AnonymousUser]

I emailed the BB CEO asking for a discount. I received a response that they're looking into it. Several hours later, I got a phone call from the store (which not that I think about it, I'm not sure how they tracked me down; I never gave them a phone number) offering me a GC for 20%, which I accepted.