Author Topic: Hanes Main Site Deal (Read 8168 times)

TimT · « **Reply #40 on:** June 20, 2014, 04:55:53 PM »

Quote from: joey123 on June 20, 2014, 04:54:18 PM

Good for you

My guess is that the orders were processed for those who ordered earlier on.

-1

joey123 · « **Reply #41 on:** June 20, 2014, 05:01:42 PM »

Quote from: TimT on June 20, 2014, 04:55:53 PM

-1

So how do you explain why an order was processed or cancelled?

TimT · « **Reply #42 on:** June 20, 2014, 05:04:12 PM »

Quote from: joey123 on June 20, 2014, 05:01:42 PM

So how do you explain why an order was processed or cancelled?

Beats me. Just wish mine would have been processed.

joey123 · « **Reply #43 on:** June 23, 2014, 12:28:05 PM »

I HUCA'd 'till I was high (see my signature) and just received 12 complimentary undershirts today sent from Hanes.

moshe_m · « **Reply #44 on:** June 24, 2014, 08:59:45 PM »

Just got this from Hanes Dear Mr._________

Unfortunately, Hanes.com had to cancel orders for an invalid offer for the Hanes V-Neck 3 pack of undershirts style 1A0703 that came from various coupon sites. It is a style that we no longer offer on Hanes.com and we do not have any inventory for this style. We understand and share your frustration with this invalid offer and want to apologize for the disappointment caused by this cancellation.

We would like to try to make things right by offering you a $5.00 discount with the merchandise total of $10.00 or more. The promo code for this $5.00 discount is______. You can place your order at hanes.com and this discount will be reflected in your cart. This offer may not be combined with any other offer.

We hope that you will accept our sincere apologies for this unfortunate event and will allow us to try to make amends. We value you as a hanes.com consumer and hope that you will continue to shop with us in the future.

Sincerely,
Julie Jenkins

puddles · « **Reply #45 on:** June 26, 2014, 01:58:06 PM »

After a few emails complaining about their level of customer service they are shipping me my original order.

They also sent me a coupon for $5 off of $10

joey123 · « **Reply #46 on:** June 26, 2014, 05:36:04 PM »

Quote from: puddles on June 26, 2014, 01:58:06 PM

After a few emails complaining about their level of customer service they are shipping me my original order.

They also sent me a coupon for $5 off of $10

Did they charge you for it?

Baruch · « **Reply #47 on:** July 07, 2014, 01:52:45 PM »

Emailed them that I'm mad at them, got this back today:

We value you as our Customers and want to apologize for the service and communication problems that we have had with this order. We never want to disappoint you and want to find a solution to address your concerns. We are sending you six Hanes V-Neck undershirts free of charge with our apologies for the problems you have encountered. We would like to try to make things right by offering you a $5.00 discount on an order with the merchandise total of $10.00 or more. You can place your order at hanes.com and this discount will be reflected in your cart. The promo code for this $5.00 discount is xxxx. This offer may not be combined with any other offer.
We hope that you will accept our sincere apologies for this unfortunate event and will allow us to try to make amends. We appreciate your giving Hanes.com this opportunity to improve our service and hope that you will continue to shop with us in the future.

Sincerely,

puddles · « **Reply #48 on:** July 07, 2014, 04:47:46 PM »

Quote from: joey123 on June 26, 2014, 05:36:04 PM

Did they charge you for it?

just saw this, sorry. They did not charge me at anything for the Shirts

YY · « **Reply #49 on:** July 07, 2014, 05:18:07 PM »

Quote from: Baruch on July 07, 2014, 01:52:45 PM

Emailed them that I'm mad at them, got this back today:

We value you as our Customers and want to apologize for the service and communication problems that we have had with this order. We never want to disappoint you and want to find a solution to address your concerns. We are sending you six Hanes V-Neck undershirts free of charge with our apologies for the problems you have encountered. We would like to try to make things right by offering you a $5.00 discount on an order with the merchandise total of $10.00 or more. You can place your order at hanes.com and this discount will be reflected in your cart. The promo code for this $5.00 discount is xxxx. This offer may not be combined with any other offer.
We hope that you will accept our sincere apologies for this unfortunate event and will allow us to try to make amends. We appreciate your giving Hanes.com this opportunity to improve our service and hope that you will continue to shop with us in the future.

Sincerely,

I received this email too, did anyone actually get the free shirts ?