Aaaaaand as expected:
Dear Fishy,
You are receiving this email because of your recent order on otterbox.com. We experienced a temporary technical issue on the website, causing an unintended discount to be applied to all orders placed during that time. We addressed the issue immediately and have since corrected it.
Unfortunately, we have had to cancel all orders placed during this time. Your recent order has been cancelled and a refund for any payment is being processed.
Please accept our sincere apologies for the inconvenience and accept a special one-time discount of 20% for a future order.
To redeem your discount, visit otterbox.com and enter the code below during checkout. Your code is just for you and can only be used one time.
Your code is: -------
Again, our sincere apologies for the inconvenience and thank you for being an OtterBox customer. We truly appreciate your business and hope you visit us again soon!
Sincerely,
Peter Lindgren
President & COO, OtterBox