I'm opening a new thread because I'm upset about what happened and I'm sure someone will find the right spot for it to be move to.
On BA, I made a ticket on AA : LGA to YUL. for her, her husband, and child. then she remembered that for Canada she'll need her passport as ID, and that is in her maiden name. So I called BA for a name change. (no more award seats available) After emailing her marriage license and passport, I was told they split the reservations apart and would change her name. I kept checking the new record locator for the name change, and it showed up a few days later. All done, right?
Wrong! When they got to the airport this morning, they couldn't find her in the system! After much fuss and work, they found her record, but her 'ticket' was still in her married name- BA had not reticketed in the new name So they couldn't sign her in. They use the passport to electronically sign in, and the name on the passport didn't match the name in the reservation. They paid $365. and she got on the plane.
I called AA as the flight was boarding, that's when I had the problem clarified. They couldn't/wouldn't check her in on the mileage ticket and refund the new purchase, because, of course, it's BAs fault.
My mistake: I never got an email confirmation with a ticket number with the new name. I thought that a record locator with "ticketed" was enough. Had I known/ noticed/ remembered in advance, I would have been able to call BA and they would have reticketed their new reservation.
I feel better having ranted about it a bit, but getting 4500 avios back in exchange for my $365 new ticket is not a good ppm.
