Author Topic: What Award Itinerary Did You Just Book/Hold?  (Read 263470 times)

Offline zagguru

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4380 on: February 09, 2019, 09:56:04 PM »
Should be a lie flat. Maybe compare the seatmaps?

Looks like recliner seats are 12 for first class, and 16 if lie-flat. this one is 16. I guess trust google flights :)

Offline thaber

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4381 on: February 11, 2019, 04:50:47 PM »
LY LAX -TLV - LAX x 10 750k UR
Is it worth getting Matmid for all of them?
been on hold for 4 hours because they booked the baby as a lap child (their mistake) and now the prices jumped. keep you posted.
« Last Edit: February 11, 2019, 05:29:58 PM by thaber »

Offline Yehoshua

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4382 on: February 11, 2019, 05:12:26 PM »
LAX -TLV - LAX x 10 750k UR
Is it worth getting Matmid for all of them?
been on hold for 4 hours because they booked the baby as a lap child (their mistake) and now the prices jumped. keep you posted.
Wow!

Offline thaber

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4383 on: February 11, 2019, 06:38:50 PM »
LY LAX -TLV - LAX x 10 750k UR
Is it worth getting Matmid for all of them?
been on hold for 4 hours because they booked the baby as a lap child (their mistake) and now the prices jumped. keep you posted.
ETA - 6 hours on the phone. First they were saying that the ticket wouldn't be bookable with points. Now they're saying that the flight is full, which is, of course, not true.
ETA #2  - 2 chidushim 1) El AL doesn't allow them to book a child under 1 in its own seat (I presume baloney). 2) they by mistake canceled a different kid on the reservation, and they can't reinstate until they do an investigation to make sure we didn't ask them to. Now we're filling out investigation reports.
They used to be decent, these DChase people. combination of them and LY is terrible.
ETA #3  - case opened. have 5 booked, and 4 being reinstated, and one kid left off. Investigation opened. total time on the call 6:54m. expect results in three days
ETA #4  - plot twist, all 5 tickets appear on the chase portal. lap child is still a lap child though.
ETA #5 - I just called back, because I realized that while they're investigating itinerary #2, #1 will become uncancellable, and then what? So I can bite the bullet and cancel #2 myself and rebook for a slightly higher rate, but alas, they don't let me. because I've already used my courtesy cancellation with them, when they cancelled a ticket - unasked! So back on the phone I go, but when I hit 30 minutes I'm going to hang up
« Last Edit: February 11, 2019, 08:50:53 PM by thaber »

Offline zagguru

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4384 on: February 11, 2019, 07:19:26 PM »
JFK-MIA-JFK in J 757 and 763

Offline ruv

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4385 on: February 11, 2019, 07:32:34 PM »
Is it worth getting Matmid for all of them?
Why not QF?

Offline Yehoshua

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4386 on: February 11, 2019, 10:43:05 PM »
ETA - 6 hours on the phone. First they were saying that the ticket wouldn't be bookable with points. Now they're saying that the flight is full, which is, of course, not true.
ETA #2  - 2 chidushim 1) El AL doesn't allow them to book a child under 1 in its own seat (I presume baloney). 2) they by mistake canceled a different kid on the reservation, and they can't reinstate until they do an investigation to make sure we didn't ask them to. Now we're filling out investigation reports.
They used to be decent, these DChase people. combination of them and LY is terrible.
ETA #3  - case opened. have 5 booked, and 4 being reinstated, and one kid left off. Investigation opened. total time on the call 6:54m. expect results in three days
ETA #4  - plot twist, all 5 tickets appear on the chase portal. lap child is still a lap child though.
ETA #5 - I just called back, because I realized that while they're investigating itinerary #2, #1 will become uncancellable, and then what? So I can bite the bullet and cancel #2 myself and rebook for a slightly higher rate, but alas, they don't let me. because I've already used my courtesy cancellation with them, when they cancelled a ticket - unasked! So back on the phone I go, but when I hit 30 minutes I'm going to hang up
Oy, what a nightmare.

Online yelped

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4387 on: February 11, 2019, 11:55:26 PM »
JFK-MIA-JFK in J 757 and 763
Lucky you. DW's big birthday is on a date with $600-1,000 flights in economy...

Online lubaby

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4388 on: February 12, 2019, 06:13:30 AM »
Lucky you. DW's big birthday is on a date with $600-1,000 flights in economy...
Passover?
Once the game is over, the king and the pawn go back in the same box.

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4389 on: February 12, 2019, 08:33:51 AM »

Offline thaber

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4390 on: February 12, 2019, 09:52:51 AM »
Oy, what a nightmare.
Yup. Even if they would have fixed everything else, I still had a problem with the lap infant. Ultimately called El Al, who confirmed they have no such policy. It's a quirk in chases portal, where if you put the child as under 1 it's classified as an infant. You have to put 1 and then where you put in birthdays you can do the correct one.
Of course the chances of getting a phone rep to do that for you are zero. So I called back chase, convinced them to cancel the whole reservation and re booked. Ended up costing 20,000 more points than it would have originally total. Nu nu

Online lubaby

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4391 on: February 12, 2019, 09:55:38 AM »
Yup. Even if they would have fixed everything else, I still had a problem with the lap infant. Ultimately called El Al, who confirmed they have no such policy. It's a quirk in chases portal, where if you put the child as under 1 it's classified as an infant. You have to put 1 and then where you put in birthdays you can do the correct one.
Of course the chances of getting a phone rep to do that for you are zero. So I called back chase, convinced them to cancel the whole reservation and re booked. Ended up costing 20,000 more points than it would have originally total. Nu nu
Now you can post here  :D

Call regular CS, explain the 8+ hours on hold fixing their mistake and ask for a goodwill gesture of the extra 20k (at least) points back.

Although at this point I'm sure you're just glad to be done with them all.
Once the game is over, the king and the pawn go back in the same box.

Offline thaber

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4392 on: February 12, 2019, 09:57:44 AM »
Now you can post here  :D

Call regular CS, explain the 8+ hours on hold fixing their mistake and ask for a goodwill gesture of the extra 20k (at least) points back.

Although at this point I'm sure you're just glad to be done with them all.
:) in a few days, or when they change their music on hold

Offline hvaces42

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4393 on: February 17, 2019, 09:00:48 AM »
TLV-IST-JFK TK J 47k TK(TYP) + $270.74 ($203 YQ)
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Offline bendor

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Re: What Award Itinerary Did You Just Book/Hold?
« Reply #4394 on: February 18, 2019, 04:50:00 AM »
TLV-IST-JFK TK J 47k TK(TYP) + $270.74 ($203 YQ)
Booked online?