True story:
Customer calls to inquire about her order.
Me: we submitted your order yesterday
Customer: Okay but there's a problem
Me: what is the problem?
Customer: You see I can't find my credit card
Me: and?
Customer: I don't know where it is!
Me: so what's the problem?
Customer: It's not in my purse! I have no idea where it is!!
Me: so why is there a problem with your order?
Customer: Because I don't know where my CREDIT CARD is! I can't find it ANYWHERE!
Me: are you trying to tell me that you are going to cancel the card?
Customer: well I'm going to keep looking, but if I don't find it I'm going to cancel it
Me: okay, so let me know if you end up canceling your card. We'll contact you if there are any problems with the order
Customer: Okay
20 minutes later she calls back - "I found the card"