I'm trying to get an AA hold on a bclass Etihad flight from AUH to JFK. I've attached a screen shot of the availability. Oddly, for the A380 flight the number of available seats aren't listed but I called Etihad and confirmed that over 7 Guest Bclass seats are currently available. However, when I called up AA to hold the flight they weren't seeing ANY bclass award availability. They claimed that Etihad wasn't releasing the seats, and when I called Etihad couldn't give me a good reason as to why AA wouldn't be able to see the availability.
Yesterday I put a similar flight on hold with almost the exact same circumstances; seat availability wasn't listed, and same flight. Had no issues doing that.
Any ideas what could be going on?