Author Topic: AA Award Flights (Read 506781 times)

rileywiles23 · « **Reply #2740 on:** August 16, 2016, 02:05:28 PM »

Quote from: AJK on August 16, 2016, 02:04:24 PM

...what did it?

Emailed customer relations, plus filed a DOT complaint.

CS91 · « **Reply #2741 on:** August 29, 2016, 12:16:38 PM »

Flying CX J (booked through AA) tomorrow. Just tried checking in online on CX's website and getting a message that there's an issue with my e-ticket number. Anybody knows what this means? Trying to get a hold of CX but terribly long hold times and when someone finally picked up the last time I called, he just hung up.

SLMYRCB · « **Reply #2742 on:** August 29, 2016, 12:20:58 PM »

Quote from: CS91 on August 29, 2016, 12:16:38 PM

Flying CX J (booked through AA) tomorrow. Just tried checking in online on CX's website and getting a message that there's an issue with my e-ticket number. Anybody knows what this means? Trying to get a hold of CX but terribly long hold times and when someone finally picked up the last time I called, he just hung up.

I've had that before. Turned out that it meant nothing. Worth a call I guess.

CS91 · « **Reply #2743 on:** August 29, 2016, 12:22:28 PM »

Quote from: SLMYRCB on August 29, 2016, 12:20:58 PM

I've had that before. Turned out that it meant nothing. Worth a call I guess.

Should I waste my time trying to get through or just check in at airport/train station tomorrow? I just don't want to run into any issues then.

SLMYRCB · « **Reply #2744 on:** August 29, 2016, 12:24:39 PM »

Quote from: CS91 on August 29, 2016, 12:22:28 PM

Should I waste my time trying to get through or just check in at airport/train station tomorrow? I just don't want to run into any issues then.

I called and was told I'd have no problem at the counter but the agent didn't understand why it wasn't working online. I also called AA and they told me all is good on their end. It was a rez I booked within 36hrs of the flight.

benjie1305 · « **Reply #2745 on:** August 29, 2016, 12:39:21 PM »

Quote from: CS91 on August 29, 2016, 12:22:28 PM

Should I waste my time trying to get through or just check in at airport/train station tomorrow? I just don't want to run into any issues then.

Try CX via Twitter.

CS91 · « **Reply #2746 on:** August 29, 2016, 12:40:09 PM »

Quote from: SLMYRCB on August 29, 2016, 12:24:39 PM

I called and was told I'd have no problem at the counter but the agent didn't understand why it wasn't working online. I also called AA and they told me all is good on their end. It was a rez I booked within 36hrs of the flight.

Just got through. They told me that the e-ticket number that I was given was an AA number so the system doesn't recognize it online but that I won't have any issues checking in at airport.

Quote from: benjie1305 on August 29, 2016, 12:39:21 PM

Try CX via Twitter.

Did. Think it's after hours for them.

benjie1305 · « **Reply #2747 on:** August 29, 2016, 12:41:04 PM »

Quote from: CS91 on August 29, 2016, 12:40:09 PM

Just got through. They told me that the e-ticket number that I was given was an AA number so the system doesn't recognize it online but that I won't have any issues checking in at airport.
Did. Think it's after hours for them.

Lol, yeah. Always need to ask AA for the record locator of the airline you are flying on.

CS91 · « **Reply #2748 on:** August 29, 2016, 12:43:25 PM »

Quote from: benjie1305 on August 29, 2016, 12:41:04 PM

Lol, yeah. Always need to ask AA for the record locator of the airline you are flying on.

I have the CX record locator. I can pull up the res on CX.com with their booking reference, but it says there's an issue with the e-ticket number (even though I'm not even using one to pull up the res).

LoLo · « **Reply #2749 on:** September 02, 2016, 02:07:39 AM »

When canceling an AA award, will they refund the tax to a different card than the one that was used for payment? If not, what about an AA GC?

benjie1305 · « **Reply #2750 on:** September 02, 2016, 07:11:22 AM »

Quote from: LoLo on September 02, 2016, 02:07:39 AM

When canceling an AA award, will they refund the tax to a different card than the one that was used for payment? If not, what about an AA GC?

They will refund it to the cc you used for the taxes.

Aaaron · « **Reply #2751 on:** September 03, 2016, 10:35:51 PM »

$150 to change dest from JFK to EWR?? Supervisor wouldn't waive it. Even though the ticket was initially EWR and when I switched to JFK they told me it was a co-terminal.

Worth fighting?

Joe4007 · « **Reply #2752 on:** September 04, 2016, 12:06:40 AM »

Quote from: Aaaron on September 03, 2016, 10:35:51 PM

$150 to change dest from JFK to EWR?? Supervisor wouldn't waive it. Even though the ticket was initially EWR and when I switched to JFK they told me it was a co-terminal.

Worth fighting?

You mean they let you change it from EWR to JFK for free?

AJK · « **Reply #2753 on:** September 04, 2016, 12:16:57 AM »

Quote from: Aaaron on September 03, 2016, 10:35:51 PM

$150 to change dest from JFK to EWR?? Supervisor wouldn't waive it. Even though the ticket was initially EWR and when I switched to JFK they told me it was a co-terminal.

Worth fighting?

Original rep was either wrong or waived it.

Second rep is correct per AA policy.

Aaaron · « **Reply #2754 on:** September 04, 2016, 12:36:42 AM »

Quote from: Joe4007 on September 04, 2016, 12:06:40 AM

You mean they let you change it from EWR to JFK for free?

Yes

Quote from: AJK on September 04, 2016, 12:16:57 AM

Original rep was either wrong or waived it.

Second rep is correct per AA policy.

I found that out. Thanks.

srap · « **Reply #2755 on:** September 09, 2016, 11:17:08 AM »

Is there any way around the AA close-in fees like with...?

I can't find this discussion that I read somewhere and I don't remember the conclusion.

Pms may be best.

Welder · « **Reply #2756 on:** September 11, 2016, 06:06:38 PM »

I'm looking online at a domestic Business Saver award for Sep 20 (next week) and it's pricing out at 25k + 5.60 -no close-in fee (also no elite status). I've already put it on hold, but wondering if this is a glitch, or an exception I don't know about?

ETA: Whoops, was looking at wrong date...

high end hobo · « **Reply #2757 on:** September 11, 2016, 06:32:41 PM »

Quote from: Welder on September 11, 2016, 06:06:38 PM

I'm looking online at a domestic Business Saver award for Sep 20 (next week) and it's pricing out at 25k + 5.60 -no close-in fee (also no elite status). I've already put it on hold, but wondering if this is a glitch, or an exception I don't know about?

Maybe they'll bill you close in fee upon ticketing.

rileywiles23 · « **Reply #2758 on:** September 12, 2016, 12:14:05 PM »

Quote from: srap on September 09, 2016, 11:17:08 AM

Is there any way around the AA close-in fees like with...?

I can't find this discussion that I read somewhere and I don't remember the conclusion.

Pms may be best.

Unless you got status, you got to pay.

hvaces42 · « **Reply #2759 on:** September 12, 2016, 09:58:36 PM »

Booked tickets last october for March this year. Changed booking to October in March when i flew on different routing. So far there havent been any excuses for me to request cancellation without fee. The tickets say ticketed March xx 2016. Any chance they extended my booking by mistake so that i can change again and extend to March?

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Author Topic: AA Award Flights (Read 506781 times)