I am having a huge problem with an AA award flight, all suggestions are welcome.
I have a flight from EWR to TLV round-trip, booked on LY using AA miles.
I want to change the return to a few days later to a reservation that I have on hold with usairways (one of the glitch award tickets)
First I called AA and they said they cant touch the return at all since they no longer have a mileage agreement with LY and any change to the ticket will mess with the outbound segment as well.
Then I called EL Al who said they cant either touch the ticket because it was issued by american.
I then called AA again, and asked them to just switch the return flight to the usairways flight that I have on hold. This time they said they can switch it, but it will cost $150 for the change although I'm not switching the destination or departing since I am switching the airline. I am fine with paying that, but then she said that she cant use the reservation that I have on hold because "that's not how it works" and anyways she said she wouldn't be able to switch the class of service, even if it would be currently available.
Is there any way to get this done?
TIA