Have a quandary on behalf of a family member. Was scheduled to fly JFK-LAX on a 12.5K award ticket on Tuesday. Thought they had to be back Monday so changed to a 30K ticket, they charged her the extra miles but no fees.
Now she wants to revert to the original Tuesday ticket, but they're telling her that either it'll be $150, or the full 30K. there are 12.5K tickets available.
Any recommendations?