What route errored out? I found it shows routings that can be OTP and then they error out. So youd need to search segment by segment.
it never showed error messages. it just never registers that im trying to search something. i plug in some random route, a pop up comes up inviting me to use the award map, i press x, try again. same thing. weird
ETA: are you sure this award map still works? i checked a video on youtube from aa showing how the map works with a link to the page and the link doesnt work anymore...says " looks like this page has taken flight...."?