Author Topic: How to get Amex to release pending MR points?  (Read 2541 times)

Offline compddd

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How to get Amex to release pending MR points?
« on: September 15, 2014, 12:21:45 AM »
I've paid the AF on my plat and the balance to zero, and when I call Membership Rewards they give me some spiel how they can't release bonus points, same for when I try via online chat.

Any ideas?

Offline dpk4588

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Re: How to get Amex to release pending MR points?
« Reply #1 on: September 15, 2014, 12:30:35 AM »
I've paid the AF on my plat and the balance to zero, and when I call Membership Rewards they give me some spiel how they can't release bonus points, same for when I try via online chat.

Any ideas?
HUCA, I got them to release bonus points but not the points from the spend via chat. They could only release the points from the spend once the statement closed, the bill was paid and the Membership Rewards statement closed (I believe thats the end of the month as opposed to the card statement which can be anytime).
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Offline compddd

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Re: How to get Amex to release pending MR points?
« Reply #2 on: September 15, 2014, 12:32:40 AM »
How long ago was that?

Offline compddd

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Re: How to get Amex to release pending MR points?
« Reply #3 on: September 15, 2014, 09:17:03 AM »
They keep saying no when I ask them to release my points. When did Amex become so frustrating?

Offline dpk4588

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Re: How to get Amex to release pending MR points?
« Reply #4 on: September 15, 2014, 10:52:49 PM »
How long ago was that?
Don't remember exactly when, probably about a month ago.
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
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Offline coralsnake

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Re: How to get Amex to release pending MR points?
« Reply #5 on: September 16, 2014, 06:34:42 PM »
My account- multiple HUCAs and multiple chats and the same "we can't release bonus points before next statement".

Tried wife's account- first chat released all points no prob. Even those where the statement hasn't closed or been paid yet.

This was last week.

Edit- one more chat and just got mine too :D
« Last Edit: September 16, 2014, 07:00:16 PM by CharlesLight.com »
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Offline compddd

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Re: How to get Amex to release pending MR points?
« Reply #6 on: September 16, 2014, 07:29:18 PM »
I eventually got them to release too. Most of the MR reps are stubborn people who like giving bad customer service it seems.

Offline lfas25

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Re: How to get Amex to release pending MR points?
« Reply #7 on: September 16, 2014, 08:49:57 PM »
Moral of the story HUCA worked again  :-* ::) ;D
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Offline @Yehuda

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Re: How to get Amex to release pending MR points?
« Reply #8 on: December 04, 2014, 03:53:08 PM »
My November bill just closed and only some of the points I earned are pending, but not the total amount. I chatted and found out that they will post NEXT month. The points that I see pending are from my October bill. Does that make sense? Why does it take an extra month to get my points?

Offline Novo

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Re: How to get Amex to release pending MR points?
« Reply #9 on: December 04, 2014, 04:00:06 PM »
My November bill just closed and only some of the points I earned are pending, but not the total amount. I chatted and found out that they will post NEXT month. The points that I see pending are from my October bill. Does that make sense? Why does it take an extra month to get my points?
Your first time getting MR?
This is how it works at least for me
When the statement closes the points go into pending, you pay the bill and another statement closes they post.
I think if you'll pay your bill before the statement closes the points will post on the first statement.
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Offline @Yehuda

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Re: How to get Amex to release pending MR points?
« Reply #10 on: December 04, 2014, 04:30:10 PM »
Your first time getting MR?
This is how it works at least for me
When the statement closes the points go into pending, you pay the bill and another statement closes they post.
I think if you'll pay your bill before the statement closes the points will post on the first statement.
No, I just haven't earned MR in a while. I paid some of my statement before it closed, so that refutes that part of the discussion. :-/