Just got off the phone with Citibank.
Apparently someone tried making 40+ online purchases on my Executive card this morning. About half of them went through to pending, while the rest got declined.
Citi only flagged it as fraud when the guy made a $1900 purchase at BestBuy, the rest were all in the $200 range at Walmart and TigerDirect.
Got my new card in the mail on the first day of Yom Tov, I checked my account online this morning before I called in to activate the new card and there was already 2 fraudulent charges on the account. They cancelled the card again and are sending me another new one.
And the story goes on: I got the new card today and after opening it was surprised to see that Citi sent me another one of the same card (that they just cancelled).
I called and explained the story to the account rep, she looked into it and said it looks like the card was processed to be shipped out before the old card number was cancelled, so I got a duplicate card. Then she went ahead and processed the new card to be shipped to me.
I then brought up that I'm paying a high annual fee for this card to be earning miles with it, and for a week already I haven't been able to earn any miles and had to use other credit cards. She offered me 1,000 bonus AA miles, I countered with 5,000 and she said that's a good number as that's the highest she could offer.
We'll see what happens when the new card comes via FedEx. If there are any more issues I'm gonna ask them to just cancel the card and refund my annual fee.