I'm an Explorist. I stayed in a Hyatt regency on points and was told that since it was on points, parking is free. Before staying in the Bellevue in Philadelphia, I called to confirm that I would get free parking with an award night, and each rep i spoke to said yes. ( I had called multiple times about a different issue.)
When I got to the hotel, they said this perk is only for Globalists and charged me the 35 dollars parking fee. A manager confirmed that parking is not included for Explorists. When checking out, I mentioned to the clerk that I was charged for parking even though it was award night, and she said she would fix it for me and she took it off.
Anyone know the official rules? The website seems to confirm that parking should not be free. Any other experiences?