Author Topic: Hyatt question  (Read 106475 times)

Offline YOSSI170

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Re: Hyatt question
« Reply #675 on: December 04, 2016, 02:17:07 PM »
Why is there no award availability at the hyatts in cancun?

Offline shtarkk

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Re: Hyatt question
« Reply #676 on: December 04, 2016, 09:17:23 PM »
Is there any benefit of booking a category 6 hotel with cash and points as opposed to using only points if i have plenty of points to cover the stay?

Offline princea143

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Re: Hyatt question
« Reply #677 on: December 05, 2016, 02:50:37 PM »
Anybody know what my rights are for this situation: Bought Presidential Suite for Park Hyatt Hyderabad last week for $137++/night when it glitched from it's normal $1700++/night for future travel. It's a CAT2 so 8k/night for standard king. Just got an email yesterday I believe from PHH and they said blah blah blah mistake blah sorry, and we will give you park standard with view room in lieu of this error. what? I'd rather use the points in this case. What are my options as my cc has already charged. I think that most companies have to accept it by law. I did it last year with the Presidential Suite at Grand Hyatt Santiago for $37 total for 6 nights with the Amex Fine Hotels glitch. How is this any different?  Thoughts?

Offline jsk173

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Re: Hyatt question
« Reply #678 on: December 05, 2016, 03:42:29 PM »
I think that most companies have to accept it by law. ...

Best of luck in the Indian courts.

You win some, you lose some. If this was a U.S. hotel, they might honor the mistake or give you a big discount to avoid a lawsuit and/or social media backlash. Never know, but a hotel in India is unlikely to do the same.

Offline princea143

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Re: Hyatt question
« Reply #679 on: December 05, 2016, 06:41:31 PM »
Best of luck in the Indian courts.

You win some, you lose some. If this was a U.S. hotel, they might honor the mistake or give you a big discount to avoid a lawsuit and/or social media backlash. Never know, but a hotel in India is unlikely to do the same.

I figured the same, but I was hoping that since I bought from the US that we would have some kind of consumer protection.  My thoughts are to write up a nice response that states that I want to create a long lasting relationship with Hyatt, explain the reason for travel (anniversary), and how I will not be recommending Hyatt to friends and family should they not honor the rate.  Doesn't hurt to still try.  If they deny the request, I should still have the option to cancel as I am not getting what I purchased. 

Offline jsk173

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Re: Hyatt question
« Reply #680 on: December 05, 2016, 06:47:10 PM »
I figured the same, but I was hoping that since I bought from the US that we would have some kind of consumer protection.  My thoughts are to write up a nice response that states that I want to create a long lasting relationship with Hyatt, explain the reason for travel (anniversary), and how I will not be recommending Hyatt to friends and family should they not honor the rate.  Doesn't hurt to still try.  If they deny the request, I should still have the option to cancel as I am not getting what I purchased.

How long is the stay? At a discount of over $1,550 per night, they're probably not going to care much that you aren't going to recommend Hyatt to some friends. (And if you did the same thing last year, the odds are good that your account has been noted thusly.)

Offline princea143

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Re: Hyatt question
« Reply #681 on: December 05, 2016, 06:57:30 PM »
How long is the stay? At a discount of over $1,550 per night, they're probably not going to care much that you aren't going to recommend Hyatt to some friends. (And if you did the same thing last year, the odds are good that your account has been noted thusly.)


4 nights; still doesn't hurt to ask.  What else can be done?

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Re: Hyatt question
« Reply #682 on: December 05, 2016, 07:10:45 PM »
How long is the stay? At a discount of over $1,550 per night, they're probably not going to care much that you aren't going to recommend Hyatt to some friends. (And if you did the same thing last year, the odds are good that your account has been noted thusly.)
i highly doubt Hyatt keeps notes on accounts

Offline jsk173

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Re: Hyatt question
« Reply #683 on: December 05, 2016, 07:19:54 PM »

4 nights; still doesn't hurt to ask.  What else can be done?

Right, and not much. But that's a more than $6,000 discount/mistake, so you're probably not going to get the answer you want.

Offline jsk173

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Re: Hyatt question
« Reply #684 on: December 05, 2016, 07:20:28 PM »
i highly doubt Hyatt keeps notes on accounts

I'd be absolutely shocked if they don't, especially when it comes to potentially "problem" customers.

(Actually, it's been confirmed that Hyatt does this. See prior Reddit and FT threads.)
« Last Edit: December 05, 2016, 07:24:26 PM by jsk173 »

Offline princea143

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Re: Hyatt question
« Reply #685 on: December 05, 2016, 07:57:18 PM »
Right, and not much. But that's a more than $6,000 discount/mistake, so you're probably not going to get the answer you want.

I'll update.

Offline princea143

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Re: Hyatt question
« Reply #686 on: December 05, 2016, 08:53:26 PM »
I'd be absolutely shocked if they don't, especially when it comes to potentially "problem" customers.

(Actually, it's been confirmed that Hyatt does this. See prior Reddit and FT threads.)

Just to clear things up, Amex had the glitch for the last deal in Chile, not Hyatt.  Hyatt was definitely compensated by them.  I was using this as an example of booking in the US for travel abroad and it being honored.  So, this would technically be the first situation with Hyatt directly. 

Offline jsk173

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Re: Hyatt question
« Reply #687 on: December 05, 2016, 09:35:47 PM »
Just to clear things up, Amex had the glitch for the last deal in Chile, not Hyatt.  Hyatt was definitely compensated by them.  I was using this as an example of booking in the US for travel abroad and it being honored.  So, this would technically be the first situation with Hyatt directly.

Okay. The "glitch fare" people are essentially the churners of the airline/hotel world, so I wouldn't be surprised if airlines and hotels are trying to track them somehow.

Offline Geshmak25

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Re: Hyatt question
« Reply #688 on: December 18, 2016, 07:46:27 AM »
How long does a hyatt to hyatt point transfer take?
PUTPAC = PITA

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Re: Hyatt question
« Reply #689 on: December 18, 2016, 07:55:36 AM »
How long does a hyatt to hyatt point transfer take?
ussualy 1 day but my last one took over a week and still didn't go through so I had to get it pushed manually