Author Topic: Hyatt question (Read 392406 times)

I am trying to book a Hyatt Ziva with points and they told me I can only book with points if there is a standard room available and they only have an upgraded room available for my dates.

Will a Globalist that gets a confirmed upgrade or with a DSU be able to book an upgraded room with points?

TIA

mochjas · « **Reply #870 on:** February 26, 2018, 01:55:41 PM »

Quote from: Avii on February 26, 2018, 01:19:16 PM

I am trying to book a Hyatt Ziva with points and they told me I can only book with points if there is a standard room available and they only have an upgraded room available for my dates.

Will a Globalist that gets a confirmed upgrade or with a DSU be able to book an upgraded room with points?

TIA

no

ChaimMoskowitz · « **Reply #871 on:** March 02, 2018, 04:17:59 PM »

Hyatt cracking down on second guest option?
http://frequentmiler.boardingarea.com/2018/03/02/hyatt-cracks-down-on-second-guest-approach-to-sharing-status/

refill · « **Reply #872 on:** March 02, 2018, 05:21:57 PM »

Quote from: ChaimMoskowitz on March 02, 2018, 04:17:59 PM

Hyatt cracking down on second guest option?
http://frequentmiler.boardingarea.com/2018/03/02/hyatt-cracks-down-on-second-guest-approach-to-sharing-status/

This is obviously annoying, but I'm interested to see how it plays out considering...

1) It seems hard for them to prove the main guest never showed up (are they going to review security footage for each complaint?)
2) Ultimately removing the ability for a second guest to check in would be terrible customer service. I would imagine the vast majority of second guest check-ins are from people actually staying together.

mochjas · « **Reply #873 on:** March 02, 2018, 05:26:52 PM »

Quote from: refill on March 02, 2018, 05:21:57 PM

This is obviously annoying, but I'm interested to see how it plays out considering...

1) It seems hard for them to prove the main guest never showed up (are they going to review security footage for each complaint?)
2) Ultimately removing the ability for a second guest to check in would be terrible customer service. I would imagine the vast majority of second guest check-ins are from people actually staying together.

they can allow second guest to check in but not extend benefits until AH shows up.

shaulyaakov · « **Reply #874 on:** March 03, 2018, 10:56:09 PM »

Quote from: refill on March 02, 2018, 05:21:57 PM

This is obviously annoying, but I'm interested to see how it plays out considering...

1) It seems hard for them to prove the main guest never showed up (are they going to review security footage for each complaint?)
2) Ultimately removing the ability for a second guest to check in would be terrible customer service. I would imagine the vast majority of second guest check-ins are from people actually staying together.

They could sense a pattern if someone has many different 2nd guests check in and they rarely do personally.

cks33 · « **Reply #875 on:** March 20, 2018, 10:26:55 PM »

I booked a room at the Hyatt Regency Etoile in Paris using category 1-4 cert.

I have a club upgrade cert but they won't allow me to use it since I used an anniversary night cert to book.

Any suggestions? Thanks!

mochjas · « **Reply #876 on:** March 20, 2018, 10:31:05 PM »

Quote from: cks33 on March 20, 2018, 10:26:55 PM

I booked a room at the Hyatt Regency Etoile in Paris using category 1-4 cert.

I have a club upgrade cert but they won't allow me to use it since I used an anniversary night cert to book.

Any suggestions? Thanks!

that is the policy

letav_aved · « **Reply #877 on:** March 27, 2018, 10:54:46 PM »

Yes it is.

mochjas · « **Reply #878 on:** March 27, 2018, 11:01:55 PM »

Quote from: letav_aved on March 27, 2018, 10:54:46 PM

Yes it is.

i wasn't asking a question

zagguru · « **Reply #879 on:** April 02, 2018, 02:20:59 PM »

http://onemileatatime.boardingarea.com/2018/04/02/hyatt-prive-benefits/