I just posted this on FT, posting it here as well so we can hopefully have more data points in the next couple of days. What are things/steps can you suggest for troubleshooting purposes?We still need more data points, def today and tomorrow (its only day 2 today).
When trying to load look at the cashier computer screen (or ask them to show it to you, it can be somewhat tilted even behind the service desk counter) so you can confirm that if it denies it is the same error message (see
here the pic I took yesterday).
If you have them, try to load with an emv chip bank issued debit card, a non-emv bank issued debit card and with different types of pin-based prepaid/gift cards and with cash (small amounts). Also, ask local management to see if they have heard anything, hopefully today (if not by tomorrow) some of them bothered to call corporate and got some insight that they are willing to share.
I did all these last night at the stores I tried to load (after I found out about it being dead):
1) Cash loaded fine (it my first cash load), the receipt and email looked the same as with loading with gift/credit cards before.
2) Both debit cards and the pin gift cards (Vanilla and Meta) gave the same error message.
3) Local Target management had no clue, they all were doing educated guesses and basic troubleshooting steps (i.e. it is maybe a network/debit card issue, etc).
On one of the tries last night I even had the Target manager select debit on her screen (see step 4 of the K8
guide) during loading, just to rule things out. All that changed was that it didn't prompt me to select debit/credit, but gave the same denial error message.
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