My sister was unfortunate enough to try loading her RB with AMEX last week. She got the "N/A" for load amount, but her AMEX was charged the full $1000. I told her to relax because I was certain the pending charge would fall off, but like many others, it posted and her RB didn't get the funds loaded. She waited all this time, but I think it's time for her to make a move. I know many others have made calls to their CC and also to RB, but I haven't gotten a great sense of what happened since then. Any updates?