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The AA Advantage Executive Platinum number with almost no waiting time has ended. Had to wait 16 minutes. Does anyone have the new good number?


According to Wiki in "Starwood Starpoints Transfer To Airline Miles Master Thread" Starwood > Aerplan transfers..."Aeroplan - Names don't need to match. - Usually takes about a day and half to 2 days to transfer."
« Last edited by Thingywingy on August 20, 2017, 11:58:42 PM »

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Author Topic: Aeroplan Master Thread  (Read 70100 times)

Offline KSMH

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Re: Aeroplan Master Thread
« Reply #750 on: January 20, 2020, 08:23:24 PM »
Quote from: Thingywingy on January 20, 2020, 08:15:25 PM
The AC flight I booked on was cancelled and the passenger was pushed to a 7:40am flight, which is too early for them. Is AC required to give me any other flight available that day? Am I limited to only those flight which are available for Aeroplan rewards?

Is it better to call Aeroplan or AirCanada?

Call Aeroplan  they should be able to help you with flights not showing up. 
try calling from a status account.
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Offline Yehudaa

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Re: Aeroplan Master Thread
« Reply #751 on: February 08, 2020, 07:55:34 PM »
Apparently AC/Aeroplan's switch to Amadeus is preventing them from charging lap infant fees for the time being.....

https://viewfromthewing.com/aeroplan-temporarily-waiving-infant-charges-on-award-tickets/
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Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #752 on: February 09, 2020, 05:47:16 PM »
I booked a AC, Aeroplan award flight 9return) for the end of the week and need to switch to tomorrow. There is availability. I waited on hold for 90 minutes today but then had to hand up bc my phone would die. Is there any way to make a change online? Can the regular AC customer service make this change if it is an Aeroplan award flight?
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Offline israshot

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Re: Aeroplan Master Thread
« Reply #753 on: February 09, 2020, 06:18:31 PM »
Quote from: Thingywingy on February 09, 2020, 05:47:16 PM
I booked a AC, Aeroplan award flight 9return) for the end of the week and need to switch to tomorrow. There is availability. I waited on hold for 90 minutes today but then had to hand up bc my phone would die. Is there any way to make a change online? Can the regular AC customer service make this change if it is an Aeroplan award flight?
I waited last week 2 hours until they answered. GL.
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Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #754 on: February 09, 2020, 06:27:55 PM »
Quote from: israshot on February 09, 2020, 06:18:31 PM
I waited last week 2 hours until they answered. GL.
Is this really bc of carona virus or just regular cs standard? This is crazy.
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Offline israshot

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Re: Aeroplan Master Thread
« Reply #755 on: February 09, 2020, 06:29:19 PM »
Lol! This CEO makes a new recording every week. At least they answered the phone, they used to just hang up with no option to wait.
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Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #756 on: February 09, 2020, 07:49:35 PM »
Are there even people manning the phones at this hour on a Sunday? I have been on hold for 1:40 so for, after the initial 90 minutes.
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Offline Yehudaa

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Re: Aeroplan Master Thread
« Reply #757 on: February 09, 2020, 07:58:57 PM »
Quote from: Thingywingy on February 09, 2020, 06:27:55 PM
Is this really bc of carona virus or just regular cs standard? This is crazy.

It's because of their recent switch to Amadeus. Their call centers have been a disaster for the past few weeks. Many people I've spoken to waited 2+ hours or never got answered.

I've heard that mornings right when they open might be best, and also that selecting french can be much faster. All agents speak english too.
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Offline KSMH

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Re: Aeroplan Master Thread
« Reply #758 on: February 09, 2020, 09:24:37 PM »
Anyone can ask a friend with Diamond for their access. U will be picked up on way faster.
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Offline yochai

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Re: Aeroplan Master Thread
« Reply #759 on: February 09, 2020, 10:40:30 PM »
Same happened to me 2 weeks ago. Waited over 2 hours! Once they answered, they were super helpful and even called me back after I got disconnected.
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Offline ejb123

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Re: Aeroplan Master Thread
« Reply #760 on: February 20, 2020, 12:32:22 PM »
Anyone getting error message after trying to book mileage tickets? Any ideas on what is going wrong? Have the miles in the account.
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Offline israshot

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Re: Aeroplan Master Thread
« Reply #761 on: February 20, 2020, 12:34:05 PM »
Quote from: ejb123 on February 20, 2020, 12:32:22 PM
Anyone getting error message after trying to book mileage tickets? Any ideas on what is going wrong? Have the miles in the account.
Maybe the ticket is gone? Check on United if the ticket is there.
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Offline ejb123

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Re: Aeroplan Master Thread
« Reply #762 on: February 20, 2020, 12:36:02 PM »
"Flight Redemption Failure" - It is a Swiss one way ticket from Europe to US. Ticket still shows availability when I search again. On hold now with customer service. Frustrating since I just transferred AMEX points once I saw there was availability.
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Offline israshot

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Re: Aeroplan Master Thread
« Reply #763 on: February 20, 2020, 12:39:36 PM »
Quote from: ejb123 on February 20, 2020, 12:36:02 PM
"Flight Redemption Failure" - It is a Swiss one way ticket from Europe to US. Ticket still shows availability when I search again. On hold now with customer service. Frustrating since I just transferred AMEX points once I saw there was availability.
Don't worry, if you see it available on United and ExpertFlyer, the representative will be able to book it for you. You might be on hold for a long time though.
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Offline ejb123

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Re: Aeroplan Master Thread
« Reply #764 on: February 20, 2020, 02:14:07 PM »
Quote from: israshot on February 20, 2020, 12:39:36 PM
Don't worry, if you see it available on United and ExpertFlyer, the representative will be able to book it for you. You might be on hold for a long time though.

Finally got through after a 1:45 wait. Told me that since I set up my account today, it takes 72/96 hours to register and that is why it didn't work online. They offered to book now for $30 booking fee (charge to book via phone vs online) or wait the 72/96 hours. Despite my frustrations, they wouldn't waive the charge since flight is a few weeks out. Given the wait times, HUCA didn't make sense and I didnt want to lose the business saver redemption.

Beware for those who are trying to use Areoplan for last minute travel and sign up for account same day...
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