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The AA Advantage Executive Platinum number with almost no waiting time has ended. Had to wait 16 minutes. Does anyone have the new good number?


According to Wiki in "Starwood Starpoints Transfer To Airline Miles Master Thread" Starwood > Aerplan transfers..."Aeroplan - Names don't need to match. - Usually takes about a day and half to 2 days to transfer."

Author Topic: Aeroplan Master Thread  (Read 112583 times)

Offline Mo2

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Re: Aeroplan Master Thread
« Reply #740 on: November 19, 2019, 04:17:30 PM »
What's the best star alliance partner to transfer to book a reward flight on AC flight from Toronto to Orlando?
Anything better than United? is it ever worth using Aeroplan?
I have Chase UR points and Amex MR points (have the Biz Plat card).
Looking for the cheapest economy option including the pricey tax/fees
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline WhiteSocks

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Re: Aeroplan Master Thread
« Reply #741 on: November 20, 2019, 05:16:31 PM »
Anyone else finds this happening often?

Offline ah giten

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Re: Aeroplan Master Thread
« Reply #742 on: November 20, 2019, 05:36:03 PM »
Anyone else finds this happening often?
Very often.

Offline WhiteSocks

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Re: Aeroplan Master Thread
« Reply #743 on: November 27, 2019, 02:21:54 PM »
I booked a United ticket via Aeroplan on Monday the 25th and keep checking back by seat selection for a United confirmation # but it shows to go to United.com. I tried calling them a couple of times the last 2 days but always get a message that they have very big call volume, therefore, cannot take my call. anyone else had this? any advise?
« Last Edit: November 27, 2019, 02:28:30 PM by WhiteSocks »

Offline menachemd1

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Re: Aeroplan Master Thread
« Reply #744 on: November 27, 2019, 02:57:12 PM »
yup they are still having major issues since nov 19 when they merged systems

Offline WhiteSocks

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Re: Aeroplan Master Thread
« Reply #745 on: November 27, 2019, 03:27:15 PM »
yup they are still having major issues since nov 19 when they merged systems
What systems are merging?

Offline KSMH

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Re: Aeroplan Master Thread
« Reply #746 on: November 27, 2019, 03:32:41 PM »
What systems are merging?
Air Canada and Auroplan
Always praying for delayed baggage.

Offline TravelSER

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Re: Aeroplan Master Thread
« Reply #747 on: November 27, 2019, 03:36:59 PM »
What systems are merging?
They switched to Amadeus

Offline Joel

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Re: Aeroplan Master Thread
« Reply #748 on: December 02, 2019, 03:22:53 PM »
My father booked a ticket for travel on Swiss. ticket was never ticketed =bh found out today a few days before the flight was on the phone for a few hours until he got everything sorted out!!
He asked them why this happened there claiming its a security situation and have to verify each transaction.. asked how he had the miles etc
Aeroplan needs now a PSA  to check if your tickets are actually ticketed.
CC @Dan

Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #749 on: January 20, 2020, 08:15:25 PM »
The AC flight I booked on was cancelled and the passenger was pushed to a 7:40am flight, which is too early for them. Is AC required to give me any other flight available that day? Am I limited to only those flight which are available for Aeroplan rewards?

Is it better to call Aeroplan or AirCanada?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline KSMH

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Re: Aeroplan Master Thread
« Reply #750 on: January 20, 2020, 08:23:24 PM »
The AC flight I booked on was cancelled and the passenger was pushed to a 7:40am flight, which is too early for them. Is AC required to give me any other flight available that day? Am I limited to only those flight which are available for Aeroplan rewards?

Is it better to call Aeroplan or AirCanada?

Call Aeroplan  they should be able to help you with flights not showing up. 
try calling from a status account.
Always praying for delayed baggage.

Offline Yehudaa

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Re: Aeroplan Master Thread
« Reply #751 on: February 08, 2020, 07:55:34 PM »
Apparently AC/Aeroplan's switch to Amadeus is preventing them from charging lap infant fees for the time being.....

https://viewfromthewing.com/aeroplan-temporarily-waiving-infant-charges-on-award-tickets/

Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #752 on: February 09, 2020, 05:47:16 PM »
I booked a AC, Aeroplan award flight 9return) for the end of the week and need to switch to tomorrow. There is availability. I waited on hold for 90 minutes today but then had to hand up bc my phone would die. Is there any way to make a change online? Can the regular AC customer service make this change if it is an Aeroplan award flight?
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline israshot

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Re: Aeroplan Master Thread
« Reply #753 on: February 09, 2020, 06:18:31 PM »
I booked a AC, Aeroplan award flight 9return) for the end of the week and need to switch to tomorrow. There is availability. I waited on hold for 90 minutes today but then had to hand up bc my phone would die. Is there any way to make a change online? Can the regular AC customer service make this change if it is an Aeroplan award flight?
I waited last week 2 hours until they answered. GL.

Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #754 on: February 09, 2020, 06:27:55 PM »
I waited last week 2 hours until they answered. GL.
Is this really bc of carona virus or just regular cs standard? This is crazy.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline israshot

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Re: Aeroplan Master Thread
« Reply #755 on: February 09, 2020, 06:29:19 PM »
Lol! This CEO makes a new recording every week. At least they answered the phone, they used to just hang up with no option to wait.

Offline Thingywingy

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Re: Aeroplan Master Thread
« Reply #756 on: February 09, 2020, 07:49:35 PM »
Are there even people manning the phones at this hour on a Sunday? I have been on hold for 1:40 so for, after the initial 90 minutes.
I am sometimes accused of overthinking things. I am still mulling over whether that accusation has merit.

Offline Yehudaa

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Re: Aeroplan Master Thread
« Reply #757 on: February 09, 2020, 07:58:57 PM »
Is this really bc of carona virus or just regular cs standard? This is crazy.

It's because of their recent switch to Amadeus. Their call centers have been a disaster for the past few weeks. Many people I've spoken to waited 2+ hours or never got answered.

I've heard that mornings right when they open might be best, and also that selecting french can be much faster. All agents speak english too.

Offline KSMH

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Re: Aeroplan Master Thread
« Reply #758 on: February 09, 2020, 09:24:37 PM »
Anyone can ask a friend with Diamond for their access. U will be picked up on way faster.
Always praying for delayed baggage.

Offline yochai

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Re: Aeroplan Master Thread
« Reply #759 on: February 09, 2020, 10:40:30 PM »
Same happened to me 2 weeks ago. Waited over 2 hours! Once they answered, they were super helpful and even called me back after I got disconnected.