Author Topic: BA.com down? (Read 6957 times)

gozalim · « **on:** December 19, 2010, 01:36:22 AM »

i'm trying to search partner availability on ba.com and for the last few days i keep getting this

Quote

Error

* Unfortunately our systems are not responding, so we are unable to process your request at the moment. We apologise for this inconvenience and suggest you try again later.

eliteflyer · « **Reply #1 on:** December 19, 2010, 01:50:20 AM »

Quote from: gozalim on December 19, 2010, 01:36:22 AM

i'm trying to search partner availability on ba.com and for the last few days i keep getting this

May have something to do with this: http://www.heathrowairport.com/

AsherO · « **Reply #2 on:** December 19, 2010, 01:54:51 AM »

Quote from: eliteflyer on December 19, 2010, 01:50:20 AM

May have something to do with this: http://www.heathrowairport.com/

I don't know if it has anything to do with that (could just be routine weekend maintenance), but that is insane!

It definitely explains this.

gozalim · « **Reply #3 on:** December 20, 2010, 09:51:08 PM »

still down. how long ago did the downage start? for some reason it's only for searching partners. are they trying to shut that down? or is it just part of the weather thing?

Mikeoracle · « **Reply #4 on:** December 20, 2010, 09:55:54 PM »

Quote from: gozalim on December 20, 2010, 09:51:08 PM

still down. how long ago did the downage start? for some reason it's only for searching partners. are they trying to shut that down? or is it just part of the weather thing?

I couldnt search partners for over a week now....
I tried calling today but kept getting messages that the call volume was too high and they couldnt take my call... grrrrr

AsherO · « **Reply #5 on:** December 20, 2010, 10:08:47 PM »

Quote from: Mikeoracle on December 20, 2010, 09:55:54 PM

I couldnt search partners for over a week now....
I tried calling today but kept getting messages that the call volume was too high and they couldnt take my call... grrrrr

Does this have anything to do with the changes to fuel surcharge policies?

Dan · « **Reply #6 on:** December 21, 2010, 10:19:21 AM »

Quote from: AsherO on December 20, 2010, 10:08:47 PM

Does this have anything to do with the changes to fuel surcharge policies?

Entirely possible.

Mikeoracle · « **Reply #7 on:** December 21, 2010, 11:41:49 AM »

I still cant get through on the phone, tried last night and all morning...
"due to the heavy call volume we cannot take your call at this time..."

Mikeoracle · « **Reply #8 on:** December 23, 2010, 11:23:17 PM »

Update.
Ba.com is now working again and you can search partner availability.

elikay · « **Reply #9 on:** December 23, 2010, 11:44:48 PM »

Quote from: Mikeoracle on December 23, 2010, 11:23:17 PM

Update.
Ba.com is now working again and you can search partner availability.

Thanks, I've also been trying the past couple of days.

AsherO · « **Reply #10 on:** December 24, 2010, 01:05:58 AM »

Quote from: Mikeoracle on December 23, 2010, 11:23:17 PM

Update.
Ba.com is now working again and you can search partner availability.

Thanks for the update, Mike. It's great to see you here on DD.

Are they now charging fuel surcharges on all those flights that they weren't charging them on before it went down? (I mean those that had fuel surcharges on the phone but not the site)

gozalim · « **Reply #11 on:** December 24, 2010, 10:24:13 AM »

Quote from: AsherO on December 24, 2010, 01:05:58 AM

Are they now charging fuel surcharges on all those flights that they weren't charging them on before it went down? (I mean those that had fuel surcharges on the phone but not the site)

don't think so. just found a AA flight to south america for $2 in fees

AsherO · « **Reply #12 on:** December 24, 2010, 12:12:56 PM »

Quote from: gozalim on December 24, 2010, 10:24:13 AM

don't think so. just found a AA flight to south america for $2 in fees

Mazaltoff!!

Mikeoracle · « **Reply #13 on:** December 24, 2010, 01:15:36 PM »

Quote from: AsherO on December 24, 2010, 01:05:58 AM

Thanks for the update, Mike. It's great to see you here on DD.

I am always here

I only post when I have something to contribute.

Mikeoracle · « **Reply #14 on:** December 30, 2010, 01:57:38 PM »

FYI, BA.com has some new updates and one very useful update is that you can see the $ amount required for taxes even if you dont have enough miles in the account, I dont believe you were able to see this in the past.
Just do a dummy booking and at the final page it will stop you that you dont have enough miles but you will see the amount of miles needed and taxes.

Dan · « **Reply #15 on:** December 30, 2010, 04:37:50 PM »

Quote from: Mikeoracle on December 30, 2010, 01:57:38 PM

FYI, BA.com has some new updates and one very useful update is that you can see the $ amount required for taxes even if you dont have enough miles in the account, I dont believe you were able to see this in the past.
Just do a dummy booking and at the final page it will stop you that you dont have enough miles but you will see the amount of miles needed and taxes.

Very nice!

gozalim · « **Reply #16 on:** January 04, 2011, 02:36:27 PM »

anyone successfully book online with BA.com recently?
i'm trying to book (partner airline/ticket for a friend) and keep getting this:

Quote

Error
We're sorry, we are unable to process your request. Please contact your local British Airways office.

I don't want to pay another $300 in fuel charges!

Mikeoracle · « **Reply #17 on:** January 04, 2011, 03:44:14 PM »

Quote from: gozalim on January 04, 2011, 02:36:27 PM

anyone successfully book online with BA.com recently?
i'm trying to book (partner airline/ticket for a friend) and keep getting this:I don't want to pay another $300 in fuel charges!

When do you get that error message?
I am able to search partner availability and check the subtotal page before booking.

yare · « **Reply #18 on:** January 04, 2011, 03:53:39 PM »

there are certain routes that you're not supposed to be the fuel taxes/surcharge on aa metal, even with the new guidelines(like domestic us, or us to carribbean). so if you call them up and they quote you the high fee, tell them you think its a mistake for this route and have them ask "upstairs" to verify it. they should take it off. (unless it's a route that legitimately has to pay the surcharge)

gozalim · « **Reply #19 on:** January 04, 2011, 04:00:44 PM »

Quote from: Mikeoracle on January 04, 2011, 03:44:14 PM

When do you get that error message?
I am able to search partner availability and check the subtotal page before booking.

after the subtotal, traveler info, payment info. when it's doing the actual booking.

Quote from: yare on January 04, 2011, 03:53:39 PM

there are certain routes that you're not supposed to be the fuel taxes/surcharge on aa metal, even with the new guidelines(like domestic us, or us to carribbean). so if you call them up and they quote you the high fee, tell them you think its a mistake for this route and have them ask "upstairs" to verify it. they should take it off. (unless it's a route that legitimately has to pay the surcharge)

this is US-S. America. i understand the new guidelines charge fuel surcharges on AA metal for this route?