Don't want to start a new thread, and this is about an amazon refund so I will post it here.
Couple of weeks ago we bought a
Mountain Buggy Free rider Kiddie Board and 2 connectors as we were not sure which would fit our stroller. I set it up and it was a PITA to use and push at the same time. Given it was baby store, Amazon has free returns, so I set up a return for all 3 using UPS pickup. For whatever reason amazon did 3 separate RMA’s with a shipping label (to be provided by UPS upon pickup) for each item. Strangely enough, only one of them had an RMA barcode that printed out, the rest just had some general information and did not have anything that said it needed to be put into the box.
On Monday the UPS guy came and picked up one box but said he forgot the label for the other ones so he would come back the next day. On Tuesday he came back and said he forgot the labels again. He also asked if I could mark each box with the tracking number as they were going to different return centers. He offered to take them with him and figure out but we weren’t comfortable giving it to him (I have since spoken to UPS supervisor who said that would be OK). Yesterday we get home and the boxes are gone, so we assumed he came and picked them up.
Today at 11 AM I get a call from the driver asking where the packages are. I was not pleased. He said he had not picked them up yesterday. In fact, when I checked the tracking information it showed a pickup attempt at 725PM last night which is ludicrous as I was home all evening and nobody rang the bell or knocked on our door.
I called the UPS 800 number to complain about the driver. I know they can’t do anything about the missing packages, but I was not pleased about how he forgot the labels the first 2 times and how he claimed he attempted a pickup a third time but never actually showed up. They forwarded the info to the local supervisor who would call me back.
In the meanwhile I called Amazon and got Genevive P, in what I assume is India based on her accent. I told her what happened, she understood the story exactly, I did not have to repeat it. She put me on hold for a good 10-15 minutes or so, and came back and told me that Amazon would issue a full refund for both items. Honestly, I was floored. I did not expect that at all. I thought maybe I’d get a promo credit, or they would reach out to UPS in some way, but I was not expecting a full refund. I was very impressed.
This is why I continue to buy almost everything that I can on Amazon. Kudos for their excellent customer service!!
Got the same email mainly because I returned a defective item 8x (out of 200-300 in 4 years)! (I loved it but it always broke within 2 months lol) So now I buy more from them to offset this and make sure to ask them to refund without having to send back the object for defective items.
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