Author Topic: New Chase travel Limitations 5/2022  (Read 765 times)

Offline BKisraeli

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New Chase travel Limitations 5/2022
« on: May 17, 2022, 10:38:03 AM »
Noticing the many issues with the new travel portal?
for one I am trying to book my fam (9 ppl) on a united flight {i am star Alliance gold = they need to be on my reservation/confirmation for perks} but the portal limiting to 5 passengers only, calling chase and they are saying I need to make 2 separate reservations?!? making the second group miss out on gold check-in / free bags/seat selection.

also noticed as of the new portal the hotels section has lost its many search filters/properties/ :'( / mapping / images / ....


been on hold for over 45min to talk to the "supervisor" no help here.
B.K
Who Said Nothing In Life is Free?

Offline BKisraeli

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Re: New Chase travel Limitations 5/2022
« Reply #1 on: May 17, 2022, 11:08:28 AM »
Noticing the many issues with the new travel portal?
for one I am trying to book my fam (9 ppl) on a united flight {i am star Alliance gold = they need to be on my reservation/confirmation for perks} but the portal limiting to 5 passengers only, calling chase and they are saying I need to make 2 separate reservations?!? making the second group miss out on gold check-in / free bags/seat selection.

also noticed as of the new portal the hotels section has lost its many search filters/properties/ :'( / mapping / images / ....


been on hold for over 45min to talk to the "supervisor" no help here.

B.K
Who Said Nothing In Life is Free?

Offline yochai

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Re: New Chase travel Limitations 5/2022
« Reply #2 on: May 17, 2022, 12:12:06 PM »
Noticing the many issues with the new travel portal?
for one I am trying to book my fam (9 ppl) on a united flight {i am star Alliance gold = they need to be on my reservation/confirmation for perks} but the portal limiting to 5 passengers only, calling chase and they are saying I need to make 2 separate reservations?!? making the second group miss out on gold check-in / free bags/seat selection.

also noticed as of the new portal the hotels section has lost its many search filters/properties/ :'( / mapping / images / ....


been on hold for over 45min to talk to the "supervisor" no help here.
I've found the new Chase travel portal to be horrendous!
Can't book infants or travel within 3 days online. Need to call their terrible CS line.

Offline S209

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Re: New Chase travel Limitations 5/2022
« Reply #3 on: May 17, 2022, 08:04:52 PM »
To address the issue of passengers on separate PNRs, IINM you should be able to add them to your PNR after the fact so you all receive the benefits.
Quote from: YitzyS
Quotes in a signature is annoying, as it comes across as an independent post.

Offline Dan

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Re: New Chase travel Limitations 5/2022
« Reply #4 on: May 17, 2022, 08:06:05 PM »
To address the issue of passengers on separate PNRs, IINM you should be able to add them to your PNR after the fact so you all receive the benefits.
-1, though you can get some benefits like E+ later.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline thaber

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Re: New Chase travel Limitations 5/2022
« Reply #5 on: May 18, 2022, 03:15:42 AM »

This has been an issue for at least two years. Nothing new here.

Offline BKisraeli

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Re: New Chase travel Limitations 5/2022
« Reply #6 on: August 10, 2022, 09:33:33 AM »
-1, though you can get some benefits like E+ later.

dose not work
B.K
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Offline BKisraeli

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Re: New Chase travel Limitations 5/2022
« Reply #7 on: August 10, 2022, 09:39:11 AM »
how is this not a restriction?
B.K
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