LY Outreach To DD Over Devaluation Post

[Novo]

To get me to write a retraction/clarification.
Then in typical Israeli style anything good was said OTR.

Is it coming?

[meshugener]

To get me to write a retraction/clarification.
Then in typical Israeli style anything good was said OTR.

Gotcha.
Now I wonder if you'll give them that satisfaction without showing some actual improvements.


I'm actually not so upset about their first class product.
You know why?
Because their website never let me get to the page where I can book it so that I can even try it.


The national airline of the country who claims itself to be the tech hub of the world has a website that makes healthcare.gov look like a Google project in comparison.

[AJK]

Is it coming?

That would be asinine, and it'd make Dan look like an idiot.

"...I've revised my opinion on the deval, but I can't tell you why."

[TimT]

I'm actually not so upset about their first class product.
You know why?
Because their website never let me get to the page where I can book it so that I can even try it.


The national airline of the country who claims itself to be the tech hub of the world has a website that makes healthcare.gov look like a Google project in comparison.

[meshugener]

That would be asinine, and it'd make Dan look like an idiot.

"...I've revised my opinion on the deval, but I can't tell you why."

+1

[coralsnake]

The better question is- Dan, has that conversation changed your mind at all about LY?

[sky121]

The better question is- Dan, has that conversation changed your mind at all about LY?

+1

[Dan]

They have a very narrow mindset, and within that narrow mindset I can see were they're coming from.
Doesn't mean this isn't a devaluation as he was trying to spin it.

[joeb1]

how many free tickets did he offer you to keep quiet?

[Dan]

Keep quiet about what?
I already said my piece and LY thought I was being unfair.

[TimT]

Keep quiet about what?
I already said my piece and LY thought I was being unfair.

Does he read DDMS or did someone tell him to get in touch with you ?

[ilherman]

They have a very narrow mindset, and within that narrow mindset I can see were they're coming from.

Have you ever thought otherwise?

[harrym]

They have a very narrow mindset, and within that narrow mindset I can see were they're coming from.

But business sense and customer service implies that they try and understand were WE are coming from, not try and convince us to see their old planes on 12hr routes without personal IFE as better than the competition because UA doesn't have saver award availability..

[EJB]

Keep quiet about what?
I already said my piece and LY thought I was being unfair.

You didn't answer the question 

[Dan]

You didn't answer the question 

0

[Aaaron]

Do airlines generally take a hit from mileage devaluations?  I can't imagine...  This only upsets the people that utilize/over-utilize mileage redemptions, which I'd assume is a small fraction of LY's total passengers.  Correct me if I'm wrong.

[EJB]

Do airlines generally take a hit from mileage devaluations?  I can't imagine...  This only upsets the people that utilize/over-utilize mileage redemptions, which I'd assume is a small fraction of LY's total passengers.  Correct me if I'm wrong.

The total market value impact is generally positive. Balance sheet impact is always positive. I have consulted for several programs. There is a loyalty and customer behavior impact but it generally is not as big as you'd think.

[ash]

all i know that in Israel and expats living around the globe a majority of them will only fly with Elal period, they practically speaking dont care about the price

[skyguy918]

There is a basic economic concept called price elasticity. For some products, and for some target markets, elasticity is very low. If a company serves such a market, you better believe they will price to take advantage of that inelasticity.

[Mordy788]

all i know that in Israel and expats living around the globe a majority of them will only fly with Elal period, they practically speaking dont care about the price

+1 That is correct.