Well I failed to have CX even put my food to be chilled when flying in J from to MEL-HKG(Terrible crew in general) after a back and forth they gave me several packs of dry ice and I put it under and on top of my food in my plastic bag and to my surprise it was rock hard in HKG. The first class lounge was willing to warm it up but there wasn't enough time due to the fact we had to land in Manila to refuel. My last chance was on my flight from HKG-JFK in F and I had a feeling I wouldn't be successful. Bottom line I had an amazing crew and it was my best experience flying first class and they agreed to heat it up as long as it was put in before departure. Not sure why that makes a difference but as long as I had hot food I was happy!