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You are now connected to Keshav from Amazon.com
Me:Trade-In #:
Keshav:Hello, my name is Keshav. I'll certainly try to help regarding your concern.
Me:this was cancelled but this is already with ups
Keshav:Please wait let me check on it.
I have checked that it will be returned back to you within 1-2 business days.
Me:why was this cancelled?
Keshav:merchant have cancelled this item thats why it will be returned back to you.
Me:i am losing quite a bit of money now as a result of this
did you just email me?
i don't want to cancel the tradein
Keshav:I am sorry It has been already cancelled it will be get back to you.
Me:why?
Keshav:I am sorry there are no updates that wehy the merchants have cancelled the trade in However I have forwarded this issue to the concern team they will investigate on it .
Me:who will be reimbursing me my expenses?
Keshav:Yaakov, the item will be return back to you.
Me:that wasn't my question
Keshav:May I know what expenses?
Me:packing these up
cancelling ebay listings
loss of item for the few weeks it could take to get it back
relisting on ebay
relisting on buy.com
this is the holiday season, black friday is this week
Keshav:I am sorry for it I have forwarded this issue to the concern department they will investigate it.
Me:what can you do for me as a result of this hardship?
an investigation is good for your company for future
but does nothing for me
or the fact that I may not be able to sell this now
Keshav:I am sorry I can't do anything, I can escalate this chat to the supervisor.
Me:please do so
Keshav:Please wait.
I am transferring it.
A Customer Service Associate will be with you in a moment.
You are now connected to Danish from Amazon.com
Danish:Hello, my name is Danish. I am a customer service Manager here at Amazon.com.
Me:what can we do about this cancelled trade in?
are you able to review my previous conversation?
Danish:I can see this trade is cancelled and you will get your items back.
However it will take sometime to get these items.
Me:and?
Danish:Once you get your items you may reship them for a trade in.
Me:at what rate?
Danish:For the current rate of trade in that will be listed on the website.
Me:so meanwhile i won't have the items for a few weeks and will lose my chance to sell them in the holiday season
this time loss is in addition to loss of fees as a resul of having to relist on ebay, etc
as well as time it took to pack up properly as well as cost of supplies
Danish:I can understand it is disappointing however we can't speed up this process. For this inconvenience. I can offer you $10.00 promotion credit.
Me:10.00?
this was a 217.10 trade
relisting on ebay itself will cost me more than that
the shipping supplies are more than that
my time spent is more than that
Danish:I understand this however we can't take any action on this matter. I will suggest you to contact UPS so they can return those items to you.
Me:i would suggest that you contact ups considering you are the ones who generated the ups labels
ups is also not responsible for my costs as a result of your deciding to cancel this order'
Danish:I will connect you with phone support and they will have 3 ways conference with the carrier.
Me:that still doesnt cover my expenses
we will deal with the carrier after expenses are taken care of
Danish:I am sorry Yaakov, we can't cover your expenses, I am giving you a way to resolve this issue. This is the only way I can offer you resolve this issue.
Me:the carrier did not cause me the expenses
amazon did
either way, i will not have this back for a few weeks
you offered me before 10 dollars
i think that is way too low
i think 75-100 would be a more sincere apology
Danish:I am sorry, I can make it $20.00.
Me:my expenses are somewhere in the 40 dollar range
at the minimum i would ask for that, if i have to deal without my time, thats part of life
Danish:I will offer you $40.00 promotion credit.
Me:thank you
should i contact ups directly about resending it to me?
or does it need to come to your warehouse first to resend back?
Danish:You're welcome Yaakov.
Yes, you may contact UPS because they can hold the package and it will be returned back to you.
It will take less time.
Me:ok
thank you
Danish:You're welcome Yaakov.
Is there anything else I can do for you today?
Me:i think that is all
when will i see the credit?
Danish:It has been issued.
This amount will automatically apply the next time you order an item shipped and sold by Amazon.com. You won't need a claim code.
Me:thank you
have a good day
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