I was met with fantastic success today with my US AIR card. I had missed the 60 days to downgrade and was looking to get them to refund the AF. So I got on Twitter and got a DM asking me what time is good for them to call. They called and I told them how it didn't seem fair to charge me the AF for a card that I never intended to have (aviator) and they were like benefits benefits blah blah blah. But I pushed politely and the rep offers half the AF as statement credit, I asked if she could offer similar in miles and she offered me 10k no spend!