You are now chatting with Chenoa.
Chenoa: Great afternoon, welcome to American Express Chat. My name is Chenoa. How can I help you today?
you: Hi,
you: Is there any way you can release my pending MR points?
Chenoa: I'll be more than happy to pull up your account to check on the status of these pending points.
Chenoa: I'll be more than happy to pull up your account so I can give you accurate information. May I have your name as it appears on your card?
you: User Name
Chenoa: Thank you for that information. It will just take me a moment to review the account for you.
Chenoa: I see that your account balance has been satisfied. I will be more than happy to make these pending points available.
Chenoa: Your point acceleration request(s) for xxx points was successful. Notes Updated Successfully.
Chenoa: Is there anything else I can assist you with today?
you: THANK YOU!!!