Author Topic: Cancelling tickets within 24 hours  (Read 1573 times)

Offline davidd75

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Cancelling tickets within 24 hours
« on: December 16, 2014, 03:17:24 PM »
Appears that you can get a full refund if you cancel within 24 hours only if you booked 7 days in advance

UNITED STATES OF AMERICA
DEPARTMENT OF TRANSPORTATION
OFFICE OF THE SECRETARY
WASHINGTON, DC
GUIDANCE ON THE 24-HOUR RESERVATION REQUIREMENT
NOTICE
This notice provides guidance to U.S. and foreign air carriers regarding compliance with the
customer service rule that requires carriers to hold a reservation at the quoted fare for 24 hours
without payment or allow a reservation to be cancelled within 24 hours without penalty (the “24-
hour reservation requirement”). The 24-hour reservation requirement is mandated by the
Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” (14
CFR 259.5(b)(4), 76 Fed. Reg. 23110, 23166, Apr. 25, 2011) and applies to all reservations
made seven days or more prior to the flight’s scheduled departure time.
1


In addition it appears some airlines like US airways do not grant full refunds for award flights even if you cancel within 24 hours?


24-hour refund rule

You're allowed to cancel your refundable or non-refundable ticket for a full refund (and no change fees and/or difference in fare) within 24 hours of booking.

Rules:
You must call 800-428-4322 (800-245-2966 TTY) within 24 hours of purchase to cancel the reservation and request a refund.
The reservation must have been booked at least 7 days before scheduled departure.
This policy does not apply to Dividend Miles award tickets.
Refunds are only issued for tickets booked on usairways.com or with US Airways Reservations.

Offline dave

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Re: Cancelling tickets within 24 hours
« Reply #1 on: March 25, 2015, 08:51:46 AM »
booked a non refundable ticket with delta on  monday anyway to cancel?
besides reporting my card lost and stone

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #2 on: May 20, 2022, 11:24:02 AM »
Is this accurate? 24hr rule 7 days in advance does not apply when you book with an online agency etc?

"Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?

No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents.  However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.

If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline."

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #3 on: May 20, 2022, 01:24:26 PM »
Is this accurate? 24hr rule 7 days in advance does not apply when you book with an online agency etc?

"Does the 24-hour refund/reservation requirement apply to tickets purchased or reserved through a travel agent or online travel agency?

No, the 24-hour refund/reservation requirement for airlines does not apply to tickets booked through online travel agencies, travel agents, or other third-party agents.  However, these agents are free to apply the same or similar procedures to provide equivalent or similar customer service.

If you purchased your ticket through an online travel agency (or other agent), you should contact the travel agent directly to obtain a refund before contacting the airline."

MyTrip(travel agency) has so far not refunded us even though we cancelled our Spirit flight with Spirit within 24 hours and Spirit shows a refund.  Is MyTrip allowed to keep our funds (I am assuming they have our payment) if technically they not are not bound by the 24hr refund policy? They can be justly or unjustly enriched in a way?

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #4 on: May 22, 2022, 02:37:59 PM »

Has anybody else had issues with these smaller online agencies refusing  to refund to the customer the flight payment even though airline refunded the payment?

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Re: Cancelling tickets within 24 hours
« Reply #5 on: May 22, 2022, 04:34:16 PM »
MyTrip(travel agency) has so far not refunded us even though we cancelled our Spirit flight with Spirit within 24 hours and Spirit shows a refund.  Is MyTrip allowed to keep our funds (I am assuming they have our payment) if technically they not are not bound by the 24hr refund policy? They can be justly or unjustly enriched in a way?
Spirit tickets are processed directly thru the airline, there is no "agency"

Offline yeshivabucher

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Re: Cancelling tickets within 24 hours
« Reply #6 on: May 22, 2022, 04:35:05 PM »
File DOT complaint file dispute with cc?

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Re: Cancelling tickets within 24 hours
« Reply #7 on: May 22, 2022, 04:57:27 PM »
Spirit tickets are processed directly thru the airline, there is no "agency"

Are you sure that’s the case for MyTrip?

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Re: Cancelling tickets within 24 hours
« Reply #8 on: May 22, 2022, 05:00:00 PM »
Are you sure that’s the case for MyTrip?
Any agency

Spirit and Frontier tickets are not done the way other airlines tickets are issued

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Re: Cancelling tickets within 24 hours
« Reply #9 on: May 22, 2022, 05:14:07 PM »
Any agency

Spirit and Frontier tickets are not done the way other airlines tickets are issued

Maybe not typically, they might not be on the regular GDSs, but wouldn’t put it past these weird OTAs to resell these and do the booking themselves.

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Re: Cancelling tickets within 24 hours
« Reply #10 on: May 22, 2022, 05:15:50 PM »
Maybe not typically, they might not be on the regular GDSs, but wouldn’t put it past these weird OTAs to resell these and do the booking themselves.
Even for GDS agents, NK/F9 are not "issued" but processed directly

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Re: Cancelling tickets within 24 hours
« Reply #11 on: May 22, 2022, 05:19:40 PM »
Even for GDS agents, NK/F9 are not "issued" but processed directly

Idk what that means, Google finds this, which supports what I’m suggesting:



Source

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #12 on: May 23, 2022, 10:04:04 AM »
Spirit tickets are processed directly thru the airline, there is no "agency"

Not sure what you mean we booked a Spirit flight through Mytrip

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #13 on: May 23, 2022, 10:04:53 AM »
File DOT complaint file dispute with cc?

you mean filed a DOT complaint against MyTrip agency?  and dispute charge with CC?

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Re: Cancelling tickets within 24 hours
« Reply #14 on: May 23, 2022, 10:15:24 AM »
MyTrip(travel agency) has so far not refunded us even though we cancelled our Spirit flight with Spirit within 24 hours and Spirit shows a refund.  Is MyTrip allowed to keep our funds (I am assuming they have our payment) if technically they not are not bound by the 24hr refund policy? They can be justly or unjustly enriched in a way?
Was the flight within 7 days?

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #15 on: May 23, 2022, 12:09:03 PM »
Was the flight within 7 days?

no

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Re: Cancelling tickets within 24 hours
« Reply #16 on: May 23, 2022, 12:27:50 PM »
no
Did you cancel within 24 hours or the next day?

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Re: Cancelling tickets within 24 hours
« Reply #17 on: May 23, 2022, 12:43:21 PM »
Did you cancel within 24 hours or the next day?

You can cancel the next day but still within 24 hours, e.g. if you booked at 5pm and cancelled at 9am.

Offline davidd75

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Re: Cancelling tickets within 24 hours
« Reply #18 on: May 23, 2022, 02:27:36 PM »
Did you cancel within 24 hours or the next day?

yes but remember I booked through Mytrip.  It seems according to DOT rules the 24hr refund policy does NOT apply to OTA but then again can they enrich themselves with my flight payment.  Would love to hear a legal angle?