AMZL delivery service should still be in the alpha phase of testing.
It also should be opt-in only at this point AND they should be PAYING their customers to test and give feedback to fine tune the service before it goes live.
Instead, customers are treated like a statistic. 2 billion orders a year, this delivery service with only affect a few million orders, sure why not. Let the small % of customer affected by this crappy service jump in a lake.