In October i booked 2 one way awards TLV-NYC on united.com, it was within 21 days however i used my United Club Card Visa to book so the close in fee should be waived
After a few days i noticed they charged me $77 or so twice for the taxes (which is fine) but there was another 2 charges of $75 each
so i checked the booking receipt email and hidden in there it says they are charging me $75 close in fee
I called united they said i need to submit a refund request on the webiste, but there is no option to pick "close in fee" as the charge so i picked something similar and was denied with a generic response.
I called chase to complain and was transferred back and forth until one rep got united on the call as well and asked why they charged, they told him it's the computer and if it charged me they cannot refund. he argued a little but they wouldn't budge so he told me would take care of it and get back to me. of course he never did
as last resort i disputed the charges with chase, and of course got a letter 2 weeks later that dispute was denied because i needed to contact united
Anyone have any idea how to tackle this one? i am close to giving up but it's a $150 rather not lose it if possible
Thanks