What does that mean?
2/9/2014
Claim Number: XXXXXXXX
Date of Incident: 9/25/2013
Rental Company: Enterprise (Dru 3)
Rental Agreement/File #: XXXXXX
Rental Company Claim Number: XXXXXX
Dear XXX XXXX:
Recently you submitted a claim under the MasterCard® MasterRental® Collision Damage Waiver Insurance program.
Upon review of your claim we find that we still have not received the following information:
-All documentation received
We have contacted the rental car company to secure supporting documents. At this time we find that we still have not received the following information. Please note that we will continue to contact them on your behalf; however, if you have any of these please submit them with the above documents to expedite the processing of your claim:
-Closed rental agreement
-Demand Letter
-Appraisal of or Estimate of Damage
You can submit the required documents by visiting our claim site at
www.mycardbenefits.com or via the following methods:
Email: mcresponse@ufac-claims.com
Fax: 1-216-617-2910
Mail: MasterCard® Assistance Center
c/o Program Administrator at Sedgwick Claims Management Services, Inc.
PO Box 89405
Cleveland, OH 44101-6405
Please write your claim number on each page of the documents you submit to us.
Should you have any questions, or if we can be of assistance, please don't hesitate to contact us at our toll free number 1-800-MCASSIST (1-800-622-7747), or by e-mail at mcresponse@ufac-claims.com. You can check the status of your claim by visiting
www.mycardbenefits.com. Thank you for choosing MasterCard.
Sincerely,
Andrea Petrey
Mastercard® Assistance Center