Author Topic: cole haan  (Read 1801 times)

Offline dealfinder85

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cole haan
« on: January 01, 2015, 09:27:18 PM »
anyone ever deal with their customer service? my shoe ripped after only a few months, and i called up and they said to send pictures.  they wrote back that i should go into any store and show them. will a random store actually help me?

Offline killamatic12

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Re: cole haan
« Reply #1 on: January 01, 2015, 10:13:32 PM »
one of my friends made a whole in one of his shoes after like 3 years of wearing and sent an email to them saying this is absurd, what kind of shoe is this and he ended up getting a $100 gift certificate to the store. So you have to write an email that will make them think you will never buy from them and you will tell everyone you know

Offline brotha123

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Re: cole haan
« Reply #2 on: January 01, 2015, 10:16:15 PM »
Iv sent in shoes twice after customer service sent me a return label..they a sent me a $200 gift card both times...(even though I bought the shoes in Nordstrom Rack for a lot less then that)

Offline dealfinder85

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Re: cole haan
« Reply #3 on: January 02, 2015, 06:14:48 AM »
one of my friends made a whole in one of his shoes after like 3 years of wearing and sent an email to them saying this is absurd, what kind of shoe is this and he ended up getting a $100 gift certificate to the store. So you have to write an email that will make them think you will never buy from them and you will tell everyone you know
Iv sent in shoes twice after customer service sent me a return label..they a sent me a $200 gift card both times...(even though I bought the shoes in Nordstrom Rack for a lot less then that)
Both good stories to hear
Thanks

Offline dealfinder85

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Re: cole haan
« Reply #4 on: January 02, 2015, 10:22:51 AM »
they were no help
since i bought the shoes in july 0f 2013 (even i though i didnt start wearing them until july of 2014)
well see what the website CS does

Offline puddles

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Re: cole haan
« Reply #5 on: January 02, 2015, 11:19:45 AM »
one of my friends made a whole in one of his shoes after like 3 years of wearing and sent an email to them saying this is absurd, what kind of shoe is this and he ended up getting a $100 gift certificate to the store. So you have to write an email that will make them think you will never buy from them and you will tell everyone you know
I really hope you mean that after a while his shoes got a hole instead of him manufacturing one...

Offline dealfinder85

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Re: cole haan
« Reply #6 on: January 02, 2015, 11:53:36 AM »
I really hope you mean that after a while his shoes got a hole instead of him manufacturing one...
well after 3 years he wanted to new ones and what better way than to manufacture a "whole"

Offline HP58

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Re: cole haan
« Reply #7 on: January 03, 2015, 01:02:57 PM »
anyone ever deal with their customer service? my shoe ripped after only a few months, and i called up and they said to send pictures.  they wrote back that i should go into any store and show them. will a random store actually help me?
Probably. IME they have great CS. But I'd stay away from the store near Lakewood if that's where you live..  ;)

Offline dealfinder85

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Re: cole haan
« Reply #8 on: January 12, 2015, 09:23:30 AM »
after not getting back to me for a week and a half i called up and they told me all they can do is give me a 30% off code (i never purchase my shoes off their site bc they are very marked up)
any other recourse here? they said the issue is i purchased them too long ago (july 2013) even though i didnt start wearing them until summer 2014

Offline yomo

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Re: cole haan
« Reply #9 on: January 26, 2015, 05:39:05 PM »
Any good contact #?

Offline AI-TRAVEL

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Re: cole haan
« Reply #10 on: January 26, 2015, 06:00:24 PM »
Any good contact #?
Or email address?

Offline yomo

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Re: cole haan
« Reply #11 on: January 26, 2015, 06:02:36 PM »
I prefer phone

Offline AI-TRAVEL

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Re: cole haan
« Reply #12 on: January 26, 2015, 06:09:42 PM »
Customerservice@colehaan.com
1 (800) 695-8945

Offline dealfinder85

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Re: cole haan
« Reply #13 on: January 26, 2015, 06:16:18 PM »
Customerservice@colehaan.com
1 (800) 695-8945
They were no help to me

Offline dealfinder85

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Re: cole haan
« Reply #14 on: February 05, 2015, 11:52:53 AM »
and just when you think all hope is lost...
got a call from cole haan responding to my bbb complaint and all is now resolved