Question on changing the award ticket from AA to JAL (still "On Request" status)

[joykid]

I am newbie here so please bear with me First off, Happy New Year 2015! I wish you a prosperous new year with more miles and travels for you!

 I have a couple questions, appreciate it a lot if you could please
help since I am in so much stress thinking of my first award tickets now:

1. I called AA to change my award ticket from AA F class to JAL F class, the agent told me it won’t be any additional fee and she helped me to cancel the old booking and made new booking, she said it require the redeposit of miles into my AA account and refund for the tax and then it will automatically deduct the miles and charges for the tax from same credit card I used for the new booking. She gave me the record locator number. She said it takes few hours before it gets ticketed. I checked online on AA website and it says it still in “On Request” status since Dec 20. The tax fee for old booking has already been refunded to my credit card and also the miles also has been deposited into my AA account. But no charges made for the new booking yet. What gives?
Do you think I should wait it out until it gets automatically “Ticketed” or call AA again?
My concern is, since the old award ticket from SFO-NRT and new one is SFO-HND, I am afraid if I call and get different agent they will tell me that I need to pay additional fee since the destination is different (NRT verse HND), while the agent who helped me canceled the old award ticket and rebooked the new award ticket said that there would be no additional fee.

If my award ticket is still “On Request” status, do anyone can see it available on BA.com and grab the spot/availability? or for sure I will get it since I made the booking over the phone. These are last seats on JAL F and I spent a lot of time checking it everyday until I saw it available, so I am really concerned.

2. If I have to call, do you think that certain day and time can
determine the agent who is working on that day/time is competent or not, for example, calling on Monday morning is better since more competent agent would be placed on the busy hours rather than weekends, or vice versa.....if so, what day or time do you recommend to call.

3. Can you please recommend the best lounge that I can access at SFO and NRT, if flying JAL First class?

THANKS in advance!

[AJK]

Switching from NRT to HND requires a change fee.  Provided there was availability in JL F when you called, it shouldn't have taken longer than 24 hours to ticket, and certainly not until now. I'd call AA and swallow paying the fee before you lose JL F, if you haven't already.

[Ergel]

He already got refunded the miles from the old award. How could he have pay a change fee now?

[AJK]

He already got refunded the miles from the old award. How could he have pay a change fee now?

Missed that. I'd definitely call to find out what's going on.

[joykid]

Yes the miles from old award are already re-deposited back into my account....

[joykid]

If I have to call, do you think that certain day and time can determine the agent who is working on that day/time is competent or not, for example, calling on Monday morning is better since more competent agent would be placed on the busy hours rather than weekends, or vice versa.....if so, what day or time do you recommend to call.

[joykid]

Thanks to all who helping. My unanswered questions are: I wouldn’t have to pay any additional fee and AA cannot charge me additional fee since the first agent who helped me said that there would not be any additional fee, right?

If the award ticket is “On Request” status, does anyone can still see it as available in BA.com and grab the spot/availability? I do have the record locator for both AA and JAL, it just the status still “on request”.  

[joeb1]

Not necessarily
Sometimes

[Marco Polo]

If I have to call, do you think that certain day and time can determine the agent who is working on that day/time is competent or not, for example, calling on Monday morning is better since more competent agent would be placed on the busy hours rather than weekends, or vice versa.....if so, what day or time do you recommend to call.

No time like the present. May take a few calls, but may as well start now.