Author Topic: Travel Agent Market Research - Your thoughts on 21st century Agents.  (Read 11336 times)

Offline rcarentals

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Dear dansdeals community.

I am working on my market research, and I wanted to ask a few questions to understand a bit about how travel agents are perceived by some groups. Your honest insights are appreciated. (This is not a agent recommendation thread, nor a bashing thread - please keep this academic)

1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?

3. What are the features you most love about agents?

4. What are the features you dislike most?

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"?


(I hope this is the appropriate place for such a post but please dont turn the discussion into a debate about that. Mods if its not feel free to move it)

TIA
Do not boast for tomorrow, Because you do not know what the day will bear.(Mishlei C27.V1)

Offline JoeCha

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #1 on: January 07, 2015, 01:54:20 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
Never

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?
Positive

3. What are the features you most love about agents?
Nothing

4. What are the features you dislike most?
Nothing

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")
Online booking

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?
No idea what this is

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"?
$0
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Offline Yitz

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #2 on: January 07, 2015, 02:00:36 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
International flights
2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?
Helpful
3. What are the features you most love about agents?
Very caring, helpful with all issues
4. What are the features you dislike most?

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?
No
7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"?
just commission

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #3 on: January 07, 2015, 02:04:39 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
 S/T only an agent can offer, like flexible returns on year long flights.


^^^

Offline yaakovl

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #4 on: January 07, 2015, 04:16:10 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
flights not bookable online or only with google transalate.

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?
depends on the agent

3. What are the features you most love about agents?

4. What are the features you dislike most?

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?
sometimes

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"? really varies depending on what you were getting. If they were getting you on to otherwise booked flights at times you prefer, anywhere up to 15%.

Offline Mordyk

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #5 on: January 07, 2015, 04:17:53 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
never

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?
honest

3. What are the features you most love about agents?
nothing

4. What are the features you dislike most?
nothing

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")
no need for them

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?
yes. some years ago.

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"?
commission only


i feel that in todays internet age there is no reason for agents. besides, an agent gives you some options but online you see it all!

Offline AI-TRAVEL

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #6 on: January 07, 2015, 05:26:43 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
   
A ticket I know will have to be changed multiple times or I don't have time to be busy with it.

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?

Really depends on agent.

3. What are the features you most love about agents?

If something goes wrong with my booking (wrong date) I can blame them.

4. What are the features you dislike most?  If there sly then that.

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")

Online features. Have agents familiar with points etc that can help me use them for upgrades etc

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?

Yes very worthwhile.

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"?

 Depends on the type of booking. If was real simple like Phl-Tlv-Tlv-Phl then just commission. If it's more complicated then a set fee would be ok.

Offline ilherman

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #7 on: January 07, 2015, 05:40:36 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
Never
-10

Quote
3. What are the features you most love about agents?
Nothing

-100

Quote
5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")
Online booking

-5. For the same reason you get a -10 and -100.
You can say what you think when you think what you say.

Offline ilherman

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #8 on: January 07, 2015, 05:42:05 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
never

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful?
honest

3. What are the features you most love about agents?
nothing

4. What are the features you dislike most?
nothing

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")
no need for them

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?
yes. some years ago.

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"?
commission only


i feel that in todays internet age there is no reason for agents. besides, an agent gives you some options but online you see it all!
-100
You can say what you think when you think what you say.

Offline ilherman

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #9 on: January 07, 2015, 05:43:07 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why"
 S/T only an agent can offer, like flexible returns on year long flights.
+1 And some other really great stuff a good travel agent can offer.
You can say what you think when you think what you say.

Offline Mordyk

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #10 on: January 07, 2015, 05:47:46 PM »
+1 And some other really great stuff a good travel agent can offer.
If u need any of these services  you can call priceline, expedia, etc.

Offline JoeCha

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #11 on: January 07, 2015, 06:01:32 PM »
-100
+1 And some other really great stuff a good travel agent can offer.
-10

-100

-5. For the same reason you get a -10 and -100.

No presidential candidate ever won a debate with a -1 or a +1000.
"There is no such thing as bad whiskey. Some whiskeys just happen to be better than others" ― William Faulkner

Online Lou Bob

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #12 on: January 07, 2015, 06:06:10 PM »
No presidential candidate ever won a debate with a -1 or a +1000.
actually yes. But it wasn't with that exact loshon
Always use an Amex, you'll thank me one day.

Offline DMYD

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #13 on: January 07, 2015, 07:58:38 PM »
-100
Wow your really taking this hard!

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #14 on: January 07, 2015, 08:09:34 PM »
+1 And some other really great stuff a good travel agent can offer.
Please elaborate. I am happy to hear what else travel agents offer that I cant get online.
^^^