Author Topic: Travel Agent Market Research - Your thoughts on 21st century Agents.  (Read 11345 times)

Offline thaber

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #61 on: May 12, 2015, 03:32:48 PM »
Can i file a DOT complaint against a travel agency? BOA Travel Rewards Center
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Offline ADG

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #62 on: May 12, 2015, 04:00:03 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why" If i cant find availability

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful? I think they capitalize on ppls ignorance( which is ok)

3. What are the features you most love about agents? inspiring recommendations

4. What are the features you dislike most? not quick enough

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")I think they should use your miles for you!

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"? 0

Offline chff

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #63 on: May 12, 2015, 06:44:47 PM »
1.When if ever would you feel "this is a ticket I might/should or must call an agent for & why" If i cant find availability

2. What is your current feelings on travel agents? (Negative , positive, you feel they are honest, or sly, or impatient or very friendly and helpful? I think they capitalize on ppls ignorance( which is ok)

3. What are the features you most love about agents? inspiring recommendations

4. What are the features you dislike most? not quick enough

5. What do you think agents should offer that they dont? (Creativity here is a plus - think "the future travel agency")I think they should use your miles for you!

6. Have you ever received VIP services arranged by an agent, if so did you find it worthwhile to pay for that?

7. On an international ticket of $1000 each for a family of 4, if you decided/needed to book through an agent, what size fee would you feel good about paying, or do you feel there should be no booking fee "as agents already get commisions from the airline"? 0
Wow, you are angry

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #64 on: May 12, 2015, 11:16:35 PM »
Can i file a DOT complaint against a travel agency? BOA Travel Rewards Center
Bump.
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Offline chff

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #66 on: May 13, 2015, 09:01:25 AM »
Can i file a DOT complaint against a travel agency? BOA Travel Rewards Center
Long story... I booked a flight through BOA TR Center. Airline cancelled the return flight, and TR is not giving me my points back yet. They say that they are waiting for the airline to credit them first. This has been going on since Jan. I call weekly, and every time its something like 'the guy in that dept who is handling it is out now, but we are escalating it...bla...bla...bla.
My claim is that i do business with the TA, not the airline. Dont give me a sob story about getting it back first, i dealt with an agent for a reason, so i dont have to deal with the airline.
Obviously i have nege'os, and think that i am correct. Wondering what others think.
Feedback appreciated

ETA: I speak with a supervisor every time...When i asked to speak to her supervisor, i cannot, and they say that if i have a complaint, the only one to complain to is BOA, the # on the back of my card.
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Offline ADG

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #67 on: May 13, 2015, 12:44:39 PM »
Long story... I booked a flight through BOA TR Center. Airline cancelled the return flight, and TR is not giving me my points back yet. They say that they are waiting for the airline to credit them first. This has been going on since Jan. I call weekly, and every time its something like 'the guy in that dept who is handling it is out now, but we are escalating it...bla...bla...bla.
My claim is that i do business with the TA, not the airline. Dont give me a sob story about getting it back first, i dealt with an agent for a reason, so i dont have to deal with the airline.
Obviously i have nege'os, and think that i am correct. Wondering what others think.
Feedback appreciated

ETA: I speak with a supervisor every time...When i asked to speak to her supervisor, i cannot, and they say that if i have a complaint, the only one to complain to is BOA, the # on the back of my card.

whats that?

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #68 on: May 13, 2015, 12:50:13 PM »
Negios=bias
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Offline 3yummyboys

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #69 on: May 13, 2015, 12:50:25 PM »
Long story... I booked a flight through BOA TR Center. Airline cancelled the return flight, and TR is not giving me my points back yet. They say that they are waiting for the airline to credit them first. This has been going on since Jan. I call weekly, and every time its something like 'the guy in that dept who is handling it is out now, but we are escalating it...bla...bla...bla.
My claim is that i do business with the TA, not the airline. Dont give me a sob story about getting it back first, i dealt with an agent for a reason, so i dont have to deal with the airline.
Obviously i have nege'os, and think that i am correct. Wondering what others think.
Feedback appreciated

ETA: I speak with a supervisor every time...When i asked to speak to her supervisor, i cannot, and they say that if i have a complaint, the only one to complain to is BOA, the # on the back of my card.


I agree with you. They are the travel agency which is why you used them. You can't book a new flight until the points are given back

Offline SearchGuy

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #70 on: December 20, 2015, 07:45:16 PM »
BUMP this thread?

Offline B.D.Da'ehu

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #71 on: December 20, 2015, 07:46:42 PM »
BUMP this thread?
Should merge with the other one...
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http://rechev.rentals/bddtravels

Offline SearchGuy

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Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #72 on: December 20, 2015, 07:49:09 PM »
Should merge with the other one...
I think the other thread is on a very specific (disgusting from the costumer IMO) story and it's not a general TA discussion unlike this thread

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #73 on: February 20, 2017, 11:03:46 AM »
You didn't get a travel agent. You called a big agency like you would call Priceline, Priceline is also a travel agency.

For the future get a good local travel agent not someone with a huge office, someone who you got good feedback, who you will have his cell number and be able to get through him whenever you need.

I know a lot of good travel agents where if you would be their client you would already be on your way with United with a connection to YYZ etc.
^^^

Offline shimino1

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Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #74 on: February 20, 2017, 12:10:36 PM »
I always tell people: "I don't sell flights, there are a thousand websites that do that. I sell service".