Author Topic: Travel Agent Market Research - Your thoughts on 21st century Agents.  (Read 11342 times)

Offline aygart

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 6998
  • Total likes: 1616
  • DansDeals.com Hat Tips 7
    • View Profile
    • Lower Watt Energy Brokers
  • Programs: www.lowerwatt.com
Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #90 on: February 21, 2017, 09:13:37 PM »
Half the people who book tickets online for their daughters to come from seminary for pesach will have them during in Madrid for 12 hours without lounge access
You have the right to remain silent. Anything you say can and will be used to start a religious discussion.

Offline ilherman

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Jun 2013
  • Posts: 8390
  • Total likes: 58
  • DansDeals.com Hat Tips 34
    • View Profile
  • Location: Brooklyn
Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #91 on: February 22, 2017, 01:12:35 PM »
Ever try to reach your travel agent at 0200 their time, (11:00 AM wherever you are)? Do you staff the phone 24 hours? My airline does, but most TA's don't and if they do you're getting the NJ equivalent of the Indian call center dude. I've never, in hundreds of flights and dozens and dozens of last minute changes, reroutes, delays....not been able to reach an airline agent. Why would I risk it going with you? You tell all these supposed horror stories of the hapless traveler who used the evil online booking engines, well guess what, if the stories aren't entirely apocryphal they represent a fraction of a fraction of a percent of all flights booked. My experience actually represents a far greater percentage of all TA booked flights. You tell me I can't judge the entire TA industry on my experience with a few dozen agents, then proceed to tell me to judge the entire online booking industry on a couple of your stories that I have to take on faith are even true. To paraphrase you, "Your bad experience does not mean the whole industry is no good." when it comes to Expedia and Travelocity.
And, as a matter of fact I traveled all over the world with my kids starting from 6 weeks old (had to move for work to Hawaii) and not once did I have a problem booking a bassinet, so one more scare tactic shot to h#ll.

Just a tip, attempting to scare people into using your services caters you to an increasingly elderly and shrinking demographic. Probably not the best idea.
LOL

You obviously are ignorant so nothing will help you.

chff and shimoni covered all your non sense but one thing I can add, you falsely reported that a TA will never be cheaper, it is absolutely not true, TA have inside fares which are cheaper than online, TAs can play around with one ways getting it cheaper than online etc etc.

And yah I love how you compare Expedia's rep in India who you would not hire as a cleaning lady to a local agent who is always at your service.

Point is, just because you got ripped off with travel agents is not everyone's fault.
You can say what you think when you think what you say.

Offline Sig

  • Dansdeals Silver Elite
  • **
  • Join Date: Oct 2014
  • Posts: 83
  • Total likes: 11
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: United States
Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #92 on: February 22, 2017, 01:54:17 PM »
LOL

You obviously are ignorant so nothing will help you.

chff and shimoni covered all your non sense but one thing I can add, you falsely reported that a TA will never be cheaper, it is absolutely not true, TA have inside fares which are cheaper than online, TAs can play around with one ways getting it cheaper than online etc etc.

And yah I love how you compare Expedia's rep in India who you would not hire as a cleaning lady to a local agent who is always at your service.

Point is, just because you got ripped off with travel agents is not everyone's fault.
Strong words there tough guy. I'd say it's ignorant, or just plain dumb, to claim I said "a TA will never be cheaper" when I didn't. Can you point out where I said that again, it's an online forum you can easily read everything I posted? And no one has answered my question yet, do I get the top quality TA at 2:00 AM NJ time when I'm trying to deal with issues on my flight from Singapore to Japan? You're making a pretty rash assumption that the local rep is indeed "always at my service", they most probably are not. And I'm not sure what airline you use, but regardless of who I initially booked my ticket with I've never, again in hundreds of flights, not been able to reach an airline rep to make changes, reroutes, etc. for me, your Indian call center thing is just another apocryphal story scare tactic.

I am most certainly not claiming that all TA's are horrible based on my experience with a subset of them. I'm merely pointing out the absurdity of someone telling me that I should judge all online booking engines based on a couple of horror stories they concocted while simultaneously telling me I shouldn't judge the all TAs based on my experience with 20 or 30 of them. You get that incongruity, don't you?

Once again, if you're a TA you face a stiff headwind. Selling what you can do is the only way you can survive. Calling people "ignorant" and being an a-hole in general as well as trying to scare people into using your service isn't!

Offline chff

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2012
  • Posts: 4519
  • Total likes: 130
  • DansDeals.com Hat Tips 10
  • Gender: Male
    • View Profile
  • Location: NYC
  • Programs: All of them...
Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #93 on: June 04, 2019, 01:35:18 PM »
I was a government employee and had to book all business flights through our contract travel agent, SATO or Carlson Wagonlit depending who had the contract. My job involved flying small aircraft around the country and taking a commercial flight at the beginning, end, or both of the delivery, so I flew a lot with a lot of last minute changes, something where a TA should shine. They had a rudimentary online booking engine which was expedia circa 1999, and even it was light years ahead of any agent I spoke to. And we paid something like $40 every time we talked to an agent, even if the agent was worthless, which they were 100% of the time, as well as something like $20 for the privilege of using the online booking engine, which again was archaic. The sad thing was that GSA did all the heavy lifting of bidding out contract fares, so the travel agency was literally doing nothing but booking flights and they were 10X harder to use than any of the commercial booking engines. So anyone who says a corporate travel department should value a TA clearly hasn't had to live through working with a corporate contract TA!


Yup - govt at it best





Offline KSMH

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jul 2018
  • Posts: 975
  • Total likes: 71
  • DansDeals.com Hat Tips 2
    • View Profile
Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #94 on: June 04, 2019, 02:09:40 PM »
At least someone is making money
Always praying for delayed baggage.

Offline helpyouamdme

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 426
  • Total likes: 69
  • DansDeals.com Hat Tips 3
  • Gender: Male
    • View Profile
    • contact Kоѕhеr Ski Club for the experience of a lifetime!
  • Location: Recalculating signal lost!
Re: Travel Agent Market Research - Your thoughts on 21st century Agents.
« Reply #95 on: June 04, 2019, 02:56:12 PM »
At least someone is making money
At least someone is spending (money), [our tax]