Is this actually true?
...some people were making changes to their receipts to get their miles reactivated
No idea if it's true, but that's what DoC said:
@Sam Finkelstein
could be DOC isn't familiar, and it's just the way he understood it.
Info is always entered to match receipt.
Meaning?
Meaning? Was anything photoshopped/altered as bloggers are all implying?
Absolutely not. You don't send in actual receipts.
DoC makes assumptions.
And you know people who were shut down in this wave even though they didn't change any info on the receipts?
Yes.
Were the same receipts submitted multiple times?
I doubt that would work.@Sam Finkelstein
https://www.dansdeals.com/points-travel/milespoints/american-aadvantage-account-shutdowns-grossly-misreported-auditors-struggling-justify-existence/
Feel free to share on any blogs doing misreporting of the issue.