I wouldn't say that's a scam...sorry that happened to you though
How can you say that's not a scam? They see clearly that I reached the limit and spent the money on eligible products. After all, that was the goal of this promotion wasn't it?
I would say this is similar to depositing money in the ATM, for some reason they place the money on hold. They ask for the receipt, you lost it. So they take your money. Too bad.
They told me too bad in a tad nicer terms.