Author Topic: Emirates Devaluation: Chauffeur Cancelled for Partner Flights, No First Class Awards via Alaska (Read 12249 times)

Marco Polo · « **Reply #20 on:** January 29, 2015, 02:17:56 PM »

May be able to get one in DXB...

http://onemileatatime.boardingarea.com/2015/01/29/how-to-still-get-emirates-chauffeur-on-alaska-award-tickets/

DMYD · « **Reply #21 on:** January 29, 2015, 02:57:42 PM »

Quote from: Marco Polo on January 29, 2015, 02:17:56 PM

May be able to get one in DXB...

http://onemileatatime.boardingarea.com/2015/01/29/how-to-still-get-emirates-chauffeur-on-alaska-award-tickets/

I guess I will let you know next week if it works.

Hershelsdeals · « **Reply #22 on:** January 29, 2015, 06:13:29 PM »

From A commenter on onemileatatime.com:

"Bruce says
January 29, 2015 at 3:34 pm

We had some confusion yesterday prior to our JFK-DXB flight. As we were on our way to JFK in our paid limo ride, I got a text from our cancelled driver from Boston Coach (hired by Emirates). Even though I was told via tweet from Emirates that our ride was cancelled retroactively, in reality it was not. He was waiting for us at the designated pick up location."

Wonder if my chauffeur service is still booked. I booked in October.

http://onemileatatime.boardingarea.com/2015/01/29/how-to-still-get-emirates-chauffeur-on-alaska-award-tickets/

Wonder if my chauffeur service is still booked. I booked in October.

Hershelsdeals · « **Reply #23 on:** January 29, 2015, 08:35:44 PM »

Hmmmm. My Chauffeur service is showing confirmed on EK websit.... Hmmmmm
Booked with AS

I Booked the Chauffeur service in October, I logged in today and it's back! Shows confirmed and in time.

Hershelsdeals · « **Reply #24 on:** January 29, 2015, 08:48:00 PM »

Perhaps this is thanks to Matt
http://onemileatatime.boardingarea.com/2015/01/14/emirates-not-honoring-chauffeur-service-previously-made-bookings/comment-page-1/#comment-2380461

Matt says
January 29, 2015 at 2:07 pm

UPDATE as of 1/27/15

After 2 weeks of trying to work it out directly with Emirates and to get Alaska to try and help to no avail, I resorted to my last course of action.

I filed a complaint with the DOT. In my case I had tickets that were ticketed in First on 2 OCT 2014. My contention was I paid for a ticket (how in this case at the time of booking was irrelevant) with certain services and then the carrier changed the terms on me without notice in violation of their terms of carriage posted on their website.

I provided my e-ticket number along with my Emirates booking confirmation code to the DOT representative that contacted me right away after filing the complaint. He agreed with me that I had a legitimate issue with them but said he couldn’t force them to comply, only issue a violation if they did not remedy the situation. Within 2 days Emirates reversed course and gave me the Chauffeur Drive. Sad it took all that to get them to do the right thing. I wouldn’t have cared but in my case it was going to cost me well over $600 one way for a large sedan to drive me to Abu Dhabi, so I’m glad I did.

Best of luck to everyone else!