Author Topic: National Emerald Club (Read 448258 times)

Yo ssi · « **Reply #1800 on:** March 04, 2025, 08:30:02 AM »

Quote from: mlardi on March 04, 2025, 08:18:02 AM

National charged me toll even though I had my toll tag, do I contact the rental company? Of the highway department?

It's a 3rd party, you contact them with proof of charge

mlardi · « **Reply #1801 on:** March 04, 2025, 08:42:18 AM »

Quote from: Yo ssi on March 04, 2025, 08:30:02 AM

It's a 3rd party, you contact them with proof of charge

I emailed them and this is the reply I got:.Thank you for contacting us. Tolls are issued by the Highway Toll Administration. If you wish to file a dispute with them you can reach them at 877-860-1283

Yo ssi · « **Reply #1802 on:** March 04, 2025, 11:25:10 AM »

Quote from: mlardi on March 04, 2025, 08:42:18 AM

I emailed them and this is the reply I got:.Thank you for contacting us. Tolls are issued by the Highway Toll Administration. If you wish to file a dispute with them you can reach them at 877-860-1283

Try emailing
TollPassCustomerCare@htallc.com

Driver · « **Reply #1803 on:** March 04, 2025, 02:05:32 PM »

Quote from: Abebee on March 03, 2025, 04:56:49 PM

Did you read the tag? From my experience its a better price for EE to upgrade.

That's for the "Premier Selection" upgrades.

What I'm referring is something different, it's obviously not official, but they occasionally have some cars locked with a tag on it stating it's for Elite members.

mlardi · « **Reply #1804 on:** March 08, 2025, 10:07:52 PM »

Quote from: Yo ssi on March 04, 2025, 11:25:10 AM

Try emailing
TollPassCustomerCare@htallc.com

I have reviewed your toll tag statement and the tolls reported to us by the toll authority and attached the documents as a PDF. Your statement does not show the same tolling information as the toll invoice. While your statement does show that tolls were picked up, they do not have the same time, date, and location as the tolls on the toll invoice. This means you are not being double charged.

I’m submitting a courtesy adjustment of $9.90 for the service fees The toll charges will remain valid. Please allow up to 5 business days for the adjustment to post back to your account.

Why would it pickup my tag at some toll but not at any others?

YOSSI170 · « **Reply #1805 on:** March 09, 2025, 01:00:10 AM »

Quote from: mlardi on March 08, 2025, 10:07:52 PM

I have reviewed your toll tag statement and the tolls reported to us by the toll authority and attached the documents as a PDF. Your statement does not show the same tolling information as the toll invoice. While your statement does show that tolls were picked up, they do not have the same time, date, and location as the tolls on the toll invoice. This means you are not being double charged.

I’m submitting a courtesy adjustment of $9.90 for the service fees The toll charges will remain valid. Please allow up to 5 business days for the adjustment to post back to your account.

Why would it pickup my tag at some toll but not at any others?

I had the same thing and they also refunded the service fee

Abebee · « **Reply #1806 on:** March 17, 2025, 01:52:33 PM »

National car rental app/website down for anyone else? Getting error when trying to make reservation.

pesach2020 · « **Reply #1807 on:** March 19, 2025, 06:15:50 PM »

any method how to get off DNR list? Reason given was too many complaints

momo · « **Reply #1808 on:** March 19, 2025, 09:35:54 PM »

How many times did u complain, to get placed on that list?

pesach2020 · « **Reply #1809 on:** March 20, 2025, 06:57:03 PM »

Quote from: momo on March 19, 2025, 09:35:54 PM

How many times did u complain, to get placed on that list?

Honestly I dont know, I really dont complain much, which has me confused. they told me it was over 50 times. It seems highly unlikely. Although this was over a 5 yr period with apx 200 rental days per year. so honestly percentage its not so bad. the only explanation i have is that when I use a free day I apply free days retroactively and a refund is processed, Im thinking maybe they counted this as a "complaint" no other way i can think of (for NYC airports I use free days as prefer not to use codes)

Parker · « **Reply #1810 on:** March 20, 2025, 07:48:21 PM »

Quote from: pesach2020 on March 20, 2025, 06:57:03 PM

Honestly I dont know, I really dont complain much, which has me confused. they told me it was over 50 times. It seems highly unlikely. Although this was over a 5 yr period with apx 200 rental days per year. so honestly percentage its not so bad.

You realize your kinda complaining about this...

Abebee · « **Reply #1811 on:** March 20, 2025, 07:52:08 PM »

Quote from: pesach2020 on March 20, 2025, 06:57:03 PM

(for NYC airports I use free days as prefer not to use codes)

If you used codes at all....

momar · « **Reply #1812 on:** March 21, 2025, 12:18:52 AM »

Status matched into EE never made a rental (waiting to be 25) and starting 2025 was downgraded to executive:( based on “my activity last year”

yelped · « **Reply #1813 on:** March 25, 2025, 12:15:59 AM »

One Two Free is back!

@Dan

https://www.emeraldclubpromos.com/springpromo/en_us/confirm#termsAndConditions

Abebee · « **Reply #1814 on:** March 25, 2025, 01:26:00 AM »

15-20% off weekend rentals

https://www.nationalcar.com/en/car-rental/specials/20off-base-rate-weekend.html?gclid=Cj0KCQjwhYS_BhD2ARIsAJTMMQbgQXoh4kXcyI-XPE3yHmh1g2BbxejcATPh1hlg8FzFXJ6IiBfu6qgaAuzwEALw_wcB&mcid=paidsearch:45104274&ef_id=Cj0KCQjwhYS_BhD2ARIsAJTMMQbgQXoh4kXcyI-XPE3yHmh1g2BbxejcATPh1hlg8FzFXJ6IiBfu6qgaAuzwEALw_wcB:G:s&s_kwcid=AL!4824!3!!!!x!!!22204901714!&campaignid=22204901714&gclsrc=aw.ds&gad_source=1

MHP · « **Reply #1815 on:** March 26, 2025, 11:45:16 AM »

Anyone have a good promo codes For natinal

nafnaf12 · « **Reply #1816 on:** March 31, 2025, 12:58:38 PM »

anyone have the DNR phone line

Abebee · « **Reply #1817 on:** March 31, 2025, 01:05:23 PM »

Quote from: nafnaf12 on March 31, 2025, 12:58:38 PM

anyone have the DNR phone line

This ?

imayid2 · « **Reply #1818 on:** April 15, 2025, 11:56:23 PM »

Can’t get availability for a one way rental.

What will happen if I do a regular one but drop it off somewhere else (airport to airport)? Will it be charged at a standard 1 way rental rate, or are there penalties for not having that type of reservation?

moko · « **Reply #1819 on:** April 16, 2025, 12:02:10 AM »

Quote from: imayid2 on April 15, 2025, 11:56:23 PM

Can’t get availability for a one way rental.

What will happen if I do a regular one but drop it off somewhere else (airport to airport)? Will it be charged at a standard 1 way rental rate, or are there penalties for not having that type of reservation?

in my experience, standard ow rate and a free day will work