Author Topic: AA Audit  (Read 13079 times)

Offline Alexsei

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Re: AA Audit
« Reply #45 on: January 28, 2015, 09:46:30 AM »
IIRC about a month
So 4 months means safe?
כל ההתחלות קשות, בלי התחלה קשה ביותר
מרבה נכסים מרבה דאגה, בלי נכסים דאגה ביותר

Offline chucksterace

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Re: AA Audit
« Reply #46 on: February 10, 2015, 10:11:14 PM »
Someone I know got this one earlier today.

""Dear Mr. XXXXX,
 
My name is XXXXX and I am a manager with American Airlines.
 
One of my responsibilities is investigating potential violations of AA.Com Site Usage and General AAdvantage® Program Conditions provisions.
 
It has been brought to our attention that you have requested and received upgrades on your BA mileage (award) tickets.
 
American Airlines does not allow upgrades on these type of tickets.
 
If you desire travel in a higher cabin, you will be required to use the appropriate mileage for that cabin. 
 
AADVANTAGE UPGRADES ARE NOT VALID FOR USE IN CONJUNCTION WITH ANY AADVANTAGE AWARD. THIS INCLUDES AGENCY OR INDUSTRY FREE AND DISCOUNTED TICKETS.

As you have noticed you have been restricted from on-line check-in and at this time you are required to see an agent for check-in using award tickets.""


Seems like it might start to be risky to use upgrades on Avios tickets.. Dan, no more private first class ORD-CLE for DO trips.
You may not hold me responsible or liable for any actions taken that was recommended from my account or username.

Offline Ergel

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Re: AA Audit
« Reply #47 on: February 10, 2015, 10:20:17 PM »
I don't understand. They can't properly configure their system when to properly apply upgrades and it's your fault?
Life isn't about checking the boxes. Nobody cares.

Offline chucksterace

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Re: AA Audit
« Reply #48 on: February 10, 2015, 10:24:24 PM »
I don't understand. They can't properly configure their system when to properly apply upgrades and it's your fault?

Seems so.

You know the motto "If WE did something wrong, it's YOUR fault".
You may not hold me responsible or liable for any actions taken that was recommended from my account or username.

Online TimT

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Re: AA Audit
« Reply #49 on: February 10, 2015, 10:33:32 PM »
Seems so.

You know the motto "If WE did something wrong, it's YOUR fault".
Sounds just like my boss.

Online Freddie

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Re: AA Audit
« Reply #50 on: February 10, 2015, 10:37:51 PM »
I don't understand. They can't properly configure their system when to properly apply upgrades and it's your fault?

Their system seemed pretty well configured any time I ever tried to apply and upgrade to an award ticket. Unless there is some backdoor way of playing with the fare bucket code, in which case I wouldn't exactly say that it's their system's fault for not picking up on it.

Offline Toasted

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Re: AA Audit
« Reply #51 on: April 01, 2015, 09:59:44 AM »
What's the safest way to book AA award tickets for other people? I guess I'm asking what are the dont's? Besides for making sure you pay with the account holders CC.

AA is anxiously awaiting for a good answer here so they know what to add to their flag list.

Offline coralsnake

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Re: AA Audit
« Reply #52 on: April 01, 2015, 10:02:00 AM »
AA is anxiously awaiting for a good answer here so they know what to add to their flag list.
lol +1
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Offline Dan

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Re: AA Audit
« Reply #53 on: April 01, 2015, 10:09:56 AM »
AA is anxiously awaiting for a good answer here so they know what to add to their flag list.
Sadly, not a joke.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Online elya

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Re: AA Audit
« Reply #54 on: July 17, 2015, 02:12:54 AM »
Any ideas on how to go about fighting An aa audit? Please pm.

Offline Drago

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Re: AA Audit
« Reply #55 on: July 19, 2015, 03:17:14 AM »
Any ideas on how to go about fighting An aa audit? Please pm.
Hari Kari

Offline jfkeze

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Re: AA Audit
« Reply #56 on: July 19, 2015, 12:35:41 PM »
Any ideas on how to go about fighting An aa audit? Please pm.

AA doesn't play games, if you violated the T&C of the program, expect frozen account, lost miles and any outstanding bookings to be cancelled, perhaps even at the gate forcing passengers to buy upfront tickets.
AA has a VERY strong Audit team and doesn't play ball...

If on the other hand you believe that you have not violated T&C , etc, give AA all the info they request and usually things work out, also even if you did violate T&C confessing and repenting can sometimes limit the impact (e.g. they might confiscate only partially your miles in the account)

Read up on FT about the Audit process, but the TL/DR answer is "You are screwed!"  :)

Offline Knak Yankel

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Re: AA Audit
« Reply #57 on: December 05, 2016, 02:22:36 PM »
I got this email below.

any one can help? Please!

I tried replying to them with all info, but my account is still locked.

this mean i cant fly any more with AA.com?


---
Mr. ******,

My name is *****, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # ******.

We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by 3pm, CST, Wednesday,  2016, with complete and accurate information regarding the activities listed below:

********** – one ***,000 mileage award – * passenger

Required Information:

·         Passenger name

·         Origin and destination cities on the travel itinerary

·         Purchaser name (individual, company and/or website), including:

·   Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles

·         Purchaser contact information, such as:

·   Mailing address

·   Email address

·   Telephone number

·   Website profile name

·         Your statement fully disclosing the details surrounding the sale/barter transaction referenced above

·         Copy of all communication between yourself and the purchaser

·         Documentation that you received payment

To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by November 9, 2016, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.

Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.

Online mmgfarb

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Re: AA Audit
« Reply #58 on: December 05, 2016, 02:37:06 PM »
What did you actually do?
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Offline Knak Yankel

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Re: AA Audit
« Reply #59 on: December 05, 2016, 02:38:42 PM »
what they saying...  :(
i sold to a broker.