I got this email below.
any one can help? Please!
I tried replying to them with all info, but my account is still locked.
this mean i cant fly any more with AA.com?
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Mr. ******,
My name is *****, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # ******.
We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by 3pm, CST, Wednesday, 2016, with complete and accurate information regarding the activities listed below:
********** – one ***,000 mileage award – * passenger
Required Information:
· Passenger name
· Origin and destination cities on the travel itinerary
· Purchaser name (individual, company and/or website), including:
· Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles
· Purchaser contact information, such as:
· Mailing address
· Email address
· Telephone number
· Website profile name
· Your statement fully disclosing the details surrounding the sale/barter transaction referenced above
· Copy of all communication between yourself and the purchaser
· Documentation that you received payment
To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by November 9, 2016, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.
Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.