anyone have luck getting account reopened? this was the email
My name is xxxx, and I am an analyst with American Airlines. One of my responsibilities is investigating possible instances of fraud, misrepresentation, and violations of the General AAdvantage Program Conditions. Today, I’m writing you about your AAdvantage® account # xxxxxx
We have reason to believe that the transactions listed below violate one or more of the AAdvantage® program conditions. This includes, but is not limited to, prohibition of purchase, sale, or barter of mileage credit and or award tickets. As a result, American Airlines has suspended your AAdvantage® membership privileges and use of AA.com® in conjunction with your account – and may terminate your account as a result of our findings. We are in the process of completing the investigation into this matter, and I would like to hear the events as they occurred from your perspective. Please respond to this message by xxxxxx with complete and accurate information regarding the activities listed below:
All awards issued from account #xxxxxx in 2017 and 2018
Required Information:
· Passenger name
· Origin and destination cities on the travel itinerary
· Caller name and phone number, for all calls made regarding this award
· Names and email addresses for all individuals involved in the process of booking and ticketing the award
· Purchaser name (individual, company and/or website), including:
· Copy of any advertisements to which you responded offering to purchase/broker the use of your AAdvantage® miles
· Purchaser contact information, such as:
· Mailing address
· Email address
· Telephone number
· Website profile name
· Your statement fully disclosing the details surrounding the sale/barter transaction referenced above
· Copy of all communication between yourself and the purchaser
· Documentation that you received payment
To protect and retain the integrity of the AAdvantage® program, it is vital that firm action be taken as a result of any violation of the AAdvantage® Program Conditions, whether intentional or not. Failure to respond completely and accurately by April 30, 2018, will result in the termination of your AAdvantage® membership and all its benefits, including all remaining AAdvantage® miles in your account and any award tickets issued from it.
Please, understand that our overall motivation is to preserve the benefits of the AAdvantage® program, rather than to take punitive action against individuals. To that end, it’s not unusual for us to release the AAdvantage® account suspension once we receive all the detail we request and reconcile it with the results of our investigation. We hope to hear from you soon.
Regards,