Frustrated with National

[ryg]

I made a reservation for a seven seater minivan in JFK for 390 for one week. I ended up taking a flight which landed five hours start my pick up time. I called national the day before and they assured me that they hold the reservation for 24 hours.
I arrived at the counter and they said that they were out of minivans and have me a full size suv and charged me 200$ for the upgrade b/c I was late for the pickup.
I spoke to the manger and she very politely told me to like it or leave it. Unbelievably condescending and rude.
Thoughts?

[12HRS]

if you don't get anywhere with normal routes send a letter to

Enterprise Holdings
600 Corporate Park Drive
St. Louis, MO 63105

worked for me to an extent (still fighting)

[JDeals]

I made a reservation for a seven seater minivan in JFK for 390 for one week. I ended up taking a flight which landed five hours start my pick up time. I called national the day before and they assured me that they hold the reservation for 24 hours.
I arrived at the counter and they said that they were out of minivans and have me a full size suv and charged me 200$ for the upgrade b/c I was late for the pickup.
I spoke to the manger and she very politely told me to like it or leave it. Unbelievably condescending and rude.
Thoughts?

which reminds me of http://youtu.be/4T2GmGSNvaM

[nocknock]

Make a complaint by http://www.bbb.org/

In my opinion its the fastest way and works