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DoT Will Not Compel United To Honor Tickets:
http://www.dansdeals.com/archives/61870
http://www.united.com/web/en-US/content/travel/exchange-rate-error.aspx
http://www.dot.gov/sites/dot.gov/files/docs/Mistaken_Fare_AEP_Statement_on_United_Airlines.pdf

LATEST DDF THREADS DISCUSSING THIS:
Rabbis Who Bash Dansdeals Master Thread.

13 reasons why it's PERFECTLY FINE to buy price mistakes










DOT Update:

http://www.dot.gov/airconsumer/united-airlines-mistaken-fare

United Airlines mistaken fare

The Department of Transportation is aware of an issue involving mistaken fares on United Airlines’ Danish-facing website.  The Department's Office of Aviation Enforcement and Proceedings has begun looking into this matter, including speaking to United and reviewing consumer complaints.  That Office will gather all the relevant facts before making a determination as to whether United is or is not required to honor the mistaken fares.


Updated: Thursday, February 12, 2015


To file a complaint with the DOT - http://airconsumer.dot.gov/escomplaint/es.cfm

Sample complaint:
-------------------------------------------
To Whom It May Concern,

Yesterday I purchased a flight itinerary from United Airlines via their website: United.com. The flights were booked, I was issued a 'confirmation number' and my card was charged for the full amount of the fare. A short time later United.com indicated that my itinerary was "confirmed and ticketed". I have attached a printout from United.com showing this, as well as a printout of my receipt indicating that the airfare was booked, ticketed and paid for.

Yesterday I was informed by United that they had voided my itinerary. This was done without my knowledge and without my consent.

As such, I ask that you please compel United Airlines to honor the ticket which they sold me, and to provide compensation for their grievance and the inconvenience which it caused me.

Thank you for your consideration and assistance!

Best Regards,
Yosef_S
-------------------------------------------


United is looking into an issue whereby a third-party software provider applied an incorrect exchange rate for tickets sold from the airline’s Denmark website. We have temporarily suspended sales from the Denmark website and are working to resolve the issue with the provider

http://uk.businessinsider.com/buy-first-class-tickets-from-london-to-newark-for-50-2015-2



We will void the bookings for those who purchased tickets as a result of a third-party currency conversion error.

https://twitter.com/united/status/565648072047603713    http://bit.ly/1uGiPuo


When and Where will you HOPEFULLY be flying to?

D93
2/16: LHR-LAX
2/19: LAX-LHR-TLV
5/31: TLV-LHR-SFO-HNL
6/3: HNL-LAX-EWR-LHR
7/17: LHR-EWR

Yosef_S
5/19: LHR->MUC->TLV (Possible one day stopover in VCE or ZRH depending on which options are ticketed.)
5/27: TLV->FRA->ORD

jdross:
6/21 LHR->ZHR
6/22 ZHR->JNB
6/28 JNB->LHR
6/29 LHR->EWR (Confirmed. Ticketed)

MAJ:
9/26 lhr-zrh-tlv
10/7 tlv-fra-new

9/24 lhr-fra-tlv
10/7 tlv-new
and a few other variations on this
all ticketed and confirmed though prices were bet $300-$650
and will now need a ow to london before succos which will cost me roughly $500/ticket

rangersin4:
6/8/15 LHR-EWR-LAX-HNL
6/11/15 HNL-EWR
all ticketed and confirmed!

Lou Bob: 12/23/15 LHR-ORD-LAX-OGG
1/3/15 OGG-LAX-EWR
Ticketed and confirmed along with someone else. $205 for the pair of tickets :)


nocknock: 2 Tickets
4/13/15 LHR-MUC-KRK
4/15/15 KRK-MUC-EWR
1 Ticket 4/16/15 LHR-EWR Probably going to cancel



zow: 3 tickets
8/6/15 LHR-EWR
8/20/15 EWR-LHR (though probably won't use this leg)

7/30/15 LHR-MUC-TLV
8/5/15 TLV-ZRH-LHR
(still waiting for ticketing on this code-share)

12/27/15 LHR-EWR-HNL
1/2/15 HNL-EWR-LHR (though we'll probably not take the last leg back to LHR  :D)
(very excited about this one...got 5 tickets!)

Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets)  (Read 175697 times)

Offline m65

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Re: Premium Price Mistake ex-EU
« Reply #1020 on: February 16, 2015, 10:57:52 AM »
if they were to honor tickets, what would they do with tickets which dates have passed already?

Offline Hershelsdeals

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Re: Premium Price Mistake ex-EU
« Reply #1021 on: February 16, 2015, 10:57:54 AM »
If the DOT rules that UA must Honor, don't you think UA will look really bad if they dont? They would probably offer some kind of compensation, if not fully Honor, which is very unlikely

Offline TimT

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Re: Premium Price Mistake ex-EU
« Reply #1022 on: February 16, 2015, 10:58:27 AM »
No. But they won't pay the fine if they honor them
If they voided everything they're prepared to pay a fine.

Offline TimT

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Re: Premium Price Mistake ex-EU
« Reply #1023 on: February 16, 2015, 10:59:06 AM »
If the DOT rules that UA must Honor, don't you think UA will look really bad if they dont? They would probably offer some kind of compensation, if not fully Honor, which is very unlikely
Don't they already look bad ?

Offline Hershelsdeals

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Re: Premium Price Mistake ex-EU
« Reply #1024 on: February 16, 2015, 11:00:34 AM »
Don't they already look bad ?
For other reasons maybe, not for this

Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #1025 on: February 16, 2015, 11:03:45 AM »
If they voided everything they're prepared to pay a fine.
According to some people on FT, it was voided in such a way that would allow quick reinstatement

Offline Dan

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Re: Premium Price Mistake ex-EU
« Reply #1026 on: February 16, 2015, 11:04:02 AM »
If they voided everything they're prepared to pay a fine.
-1. 
They would only void if they felt there wouldn't be a fine.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline ranhan429

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Re: Premium Price Mistake ex-EU
« Reply #1027 on: February 16, 2015, 11:04:22 AM »
How many times are the same ppl gonna come on here asking "BUT BUT BUT DO YOU THINK THE TICKETS WILL BE HONORED?.??? IS THERE A CHANCE?? WHAT IS THE PROBABILITY???

chill y'all. Nobody has a crystal ball. As many others have said move on with your life and expect nothing. You'll be happier if things work out , and if they don't, its not like you physically lost anything you ever really owned (that is the nature of buying a glitch ticket)...

My 2 cents. Cheers!!
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Offline ilherman

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Re: Premium Price Mistake ex-EU
« Reply #1028 on: February 16, 2015, 11:05:10 AM »
If the DOT rules that UA must Honor, don't you think UA will look really bad if they dont? They would probably offer some kind of compensation, if not fully Honor, which is very unlikely
Yup. People here misunderstood AJK. AJK said that the DoT is not in the business of reinstating tickets. Which is correct. They are not in the business on reinstating tickets, UA is. If the DoT rules that UA must honor the ticket, of course they will.
You can say what you think when you think what you say.

Offline TimT

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Re: Premium Price Mistake ex-EU
« Reply #1029 on: February 16, 2015, 11:05:39 AM »
-1. 
They would only void if they felt there wouldn't be a fine.
Do you think if they get a 6-digit fine they'll reinstate the tickets ?

Offline Achas Veachas

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Re: Premium Price Mistake ex-EU
« Reply #1030 on: February 16, 2015, 11:06:41 AM »
Do you think if they get a 6-digit fine they'll reinstate the tickets ?
I hope you meant 7+...

Offline TimT

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Re: Premium Price Mistake ex-EU
« Reply #1031 on: February 16, 2015, 11:07:24 AM »
I hope you meant 7+...
How often does that happen ?

Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #1032 on: February 16, 2015, 11:07:55 AM »
Yup. People here misunderstood AJK. AJK said that the DoT is not in the business of reinstating tickets. Which is correct. They are not in the business on reinstating tickets, UA is. If the DoT rules that UA must honor the ticket, of course they will.

Well, not exactly. If the DoT sides with the flyers, that means DoT is prepared to fine UA for not honoring. Though it's likely in such a scenario UA would honor, either as booked or otherwise (through settlement), UA would have a business decision to make: Honor or pay the fine. They'll do whichever costs them less, in cash, PR, etc.
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Offline Achas Veachas

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Re: Premium Price Mistake ex-EU
« Reply #1033 on: February 16, 2015, 11:09:05 AM »
How often does that happen ?
A 6 digit fine is pocket change here...

Offline AJK

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Re: Premium Price Mistake ex-EU
« Reply #1034 on: February 16, 2015, 11:09:49 AM »
Do you think if they get a 6-digit fine they'll reinstate the tickets ?

6 digit fine?  Ha.

If it were that easy, UA would have already paid it. In cash.

A fine could be (from the latest I read) $27,000 per violation.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline TimT

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Re: Premium Price Mistake ex-EU
« Reply #1035 on: February 16, 2015, 11:11:08 AM »
6 digit fine?  Ha.

If it were that easy, UA would have already paid it. In cash.

A fine could be (from the latest I read) $27,000 per violation.
Then this would stand to be the highest ever fine given out by DoT.

Offline m65

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Re: Premium Price Mistake ex-EU
« Reply #1036 on: February 16, 2015, 11:11:19 AM »
-1. 
They would only void if they felt there wouldn't be a fine.
or if they feel the fine will be smaller than theyre loss

Offline Hershelsdeals

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Re: Premium Price Mistake ex-EU
« Reply #1037 on: February 16, 2015, 11:11:48 AM »
Well, not exactly. If the DoT sides with the flyers, that means DoT is prepared to fine UA for not honoring. Though it's likely in such a scenario UA would honor, either as booked or otherwise (through settlement), UA would have a business decision to make: Honor or pay the fine. They'll do whichever costs them less, in cash, PR, etc.
Going against the DOT ruling would be a terrible PR mistake.

Even those that side with UA in this case, would be up in arms if UA ignored the DOT ruling

Offline ilherman

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Re: Premium Price Mistake ex-EU
« Reply #1038 on: February 16, 2015, 11:13:03 AM »
Well, not exactly. If the DoT sides with the flyers, that means DoT is prepared to fine UA for not honoring. Though it's likely in such a scenario UA would honor, either as booked or otherwise (through settlement), UA would have a business decision to make: Honor or pay the fine. They'll do whichever costs them less, in cash, PR, etc.
I have no idea what the fines are, but they might be way more than a first class ticket.  but I'll take a guess that UA will much rather honor the tickets which will not lead the airline to bankruptcy, rather than officially ignoring the DoT which would be really bad PR and would cost them heavy fines.
You can say what you think when you think what you say.

Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #1039 on: February 16, 2015, 11:14:02 AM »


Nobody has a crystal ball.
I take it you've never been in my living room