Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets) (Read 175615 times)

Centro · « **Reply #1080 on:** February 17, 2015, 01:50:03 PM »

Quote from: jdross on February 17, 2015, 01:46:52 PM

I know there is a 90 day limit. I wasn't asking if there was one, just whether or not it made sense to still file. I was assuming that the outcome will be likely be whatever the DoT and UA end up deciding/agreeing to, whether or not you file, right? If so do I still need to?

Anyway, I am going to file it, regardless, so the questions is moot. Do I need to include a ticket number? If so, how do I get numbers for the flights that weren't ticketed?

Quote from: a mirrer on February 13, 2015, 05:00:30 AM

the ft wiki has a way around
http://www.flyertalk.com/forum/premium-fare-deals/1654036-ua-ncl-ewr-600-dkk-mistaken-fare.html

AJK · « **Reply #1081 on:** February 17, 2015, 03:00:13 PM »

That's not going to work for flights that were not ticketed.

Chief Rabbi of New York · « **Reply #1082 on:** February 17, 2015, 03:15:17 PM »

any update if it was honored?

chucksterace · « **Reply #1083 on:** February 17, 2015, 03:17:01 PM »

Quote from: Chief Rabbi of New York on February 17, 2015, 03:15:17 PM

any update if it was honored?

No.

And trust me, you won't need to post that. The minute a update comes out you will see it here

MosheD · « **Reply #1084 on:** February 17, 2015, 03:51:37 PM »

Quote from: chucksterace on February 17, 2015, 03:17:01 PM

No.

And trust me, you won't need to post that. The minute a update comes out you will see it here

And then 1000x 3 days later on ddfb

ranhan429 · « **Reply #1085 on:** February 17, 2015, 03:59:12 PM »

Nothing new here but united just responded to my online complaint.

Dear XXXXXX,
I understand you are disappointed that we voided your reservation(s), which were based on British Pounds (GBP) and converted to Danish Kroner (DKK), or booked on the version of united.com for customers in Denmark.

As we communicated to you through email, for a brief period, there was a currency exchange rate error with a third-party software provider. While United filed fares correctly, this software error converted fares between GBP and DKK at an incorrect rate that resulted in the price charged that was significantly lower than filed fares and fares offered through all other channels and currency. We have determined the reservation(s) you made were affected by this exchange error. As a result, United will not honor the prices charged at the incorrect exchange rate and have voided the reservations made during this period at no cost to you.

Regards,

Kyle Powell
United Customer Care
Customer Care Case ID:

Emkay · « **Reply #1086 on:** February 17, 2015, 04:02:14 PM »

Quote from: ranhan429 on February 17, 2015, 03:59:12 PM

Nothing new here but united just responded to my online complaint.

Dear XXXXXX,
I understand you are disappointed that we voided your reservation(s), which were based on British Pounds (GBP) and converted to Danish Kroner (DKK), or booked on the version of united.com for customers in Denmark.

As we communicated to you through email, for a brief period, there was a currency exchange rate error with a third-party software provider. While United filed fares correctly, this software error converted fares between GBP and DKK at an incorrect rate that resulted in the price charged that was significantly lower than filed fares and fares offered through all other channels and currency. We have determined the reservation(s) you made were affected by this exchange error. As a result, United will not honor the prices charged at the incorrect exchange rate and have voided the reservations made during this period at no cost to you.

Regards,

Kyle Powell
United Customer Care
Customer Care Case ID:

You expected to get another response?

ranhan429 · « **Reply #1087 on:** February 17, 2015, 04:03:45 PM »

Quote from: Emkay on February 17, 2015, 04:02:14 PM

You expected to get another response?

Nope. Hence I prefaced with "nothing new here"

benjie1305 · « **Reply #1088 on:** February 17, 2015, 04:04:11 PM »

Quote from: ranhan429 on February 17, 2015, 03:59:12 PM

Nothing new here but united just responded to my online complaint.

Dear XXXXXX,
I understand you are disappointed that we voided your reservation(s), which were based on British Pounds (GBP) and converted to Danish Kroner (DKK), or booked on the version of united.com for customers in Denmark.

As we communicated to you through email, for a brief period, there was a currency exchange rate error with a third-party software provider. While United filed fares correctly, this software error converted fares between GBP and DKK at an incorrect rate that resulted in the price charged that was significantly lower than filed fares and fares offered through all other channels and currency. We have determined the reservation(s) you made were affected by this exchange error. As a result, United will not honor the prices charged at the incorrect exchange rate and have voided the reservations made during this period at no cost to you.

Regards,

Kyle Powell
United Customer Care
Customer Care Case ID:

You should be grateful that they didn't charge you for cancelling.

ranhan429 · « **Reply #1089 on:** February 17, 2015, 04:05:40 PM »

Quote from: benjie1305 on February 17, 2015, 04:04:11 PM

You should be grateful that they didn't charge you for cancelling.

Oh totally!!! What amazing customer service

shidduch · « **Reply #1090 on:** February 17, 2015, 04:08:24 PM »

I just got a reply email from UA today asking about my complaint and asking for more info like flights, ticket numbers, etc.

ranhan429 · « **Reply #1091 on:** February 17, 2015, 04:10:41 PM »

Quote from: shidduch on February 17, 2015, 04:08:24 PM

I just got a reply email from UA today asking about my complaint and asking for more info like flights, ticket numbers, etc.

They probably don't know you booked via the glitch (without additional info)

hamburg · « **Reply #1092 on:** February 17, 2015, 04:28:32 PM »

sweat dreams to get reissued these tickets . ..... based on my experience with united airlines in the past..... this is a losing issue

Chief Rabbi of New York · « **Reply #1093 on:** February 17, 2015, 04:47:56 PM »

but I already have my hotels booked, my rental car booked etc....
can I book new flights and make amex charge the flights to united?

D93 · « **Reply #1094 on:** February 17, 2015, 04:51:50 PM »

Quote from: Chief Rabbi of New York on February 17, 2015, 04:47:56 PM

but I already have my hotels booked, my rental car booked etc....
can I book new flights and make amex charge the flights to united?

That's almost as bad as the guy who told me that as soon as he booked this glitch, he canceled his other tickets that he booked and was planning on flying (and was charged a fee) because he was planning on flying on this glitch instead!

ranhan429 · « **Reply #1095 on:** February 17, 2015, 05:02:25 PM »

Quote from: D93 on February 17, 2015, 04:51:50 PM

That's almost as bad as the guy who told me that as soon as he booked this glitch, he canceled his other tickets that he booked and was planning on flying (and was charged a fee) because he was planning on flying on this glitch instead!

Wow!!!
N00bz.