Topic Wiki

BDE!  :-[ DEAD!


DoT Will Not Compel United To Honor Tickets:
http://www.dansdeals.com/archives/61870
http://www.united.com/web/en-US/content/travel/exchange-rate-error.aspx
http://www.dot.gov/sites/dot.gov/files/docs/Mistaken_Fare_AEP_Statement_on_United_Airlines.pdf

LATEST DDF THREADS DISCUSSING THIS:
Rabbis Who Bash Dansdeals Master Thread.

13 reasons why it's PERFECTLY FINE to buy price mistakes










DOT Update:

http://www.dot.gov/airconsumer/united-airlines-mistaken-fare

United Airlines mistaken fare

The Department of Transportation is aware of an issue involving mistaken fares on United Airlines’ Danish-facing website.  The Department's Office of Aviation Enforcement and Proceedings has begun looking into this matter, including speaking to United and reviewing consumer complaints.  That Office will gather all the relevant facts before making a determination as to whether United is or is not required to honor the mistaken fares.


Updated: Thursday, February 12, 2015


To file a complaint with the DOT - http://airconsumer.dot.gov/escomplaint/es.cfm

Sample complaint:
-------------------------------------------
To Whom It May Concern,

Yesterday I purchased a flight itinerary from United Airlines via their website: United.com. The flights were booked, I was issued a 'confirmation number' and my card was charged for the full amount of the fare. A short time later United.com indicated that my itinerary was "confirmed and ticketed". I have attached a printout from United.com showing this, as well as a printout of my receipt indicating that the airfare was booked, ticketed and paid for.

Yesterday I was informed by United that they had voided my itinerary. This was done without my knowledge and without my consent.

As such, I ask that you please compel United Airlines to honor the ticket which they sold me, and to provide compensation for their grievance and the inconvenience which it caused me.

Thank you for your consideration and assistance!

Best Regards,
Yosef_S
-------------------------------------------


United is looking into an issue whereby a third-party software provider applied an incorrect exchange rate for tickets sold from the airline’s Denmark website. We have temporarily suspended sales from the Denmark website and are working to resolve the issue with the provider

http://uk.businessinsider.com/buy-first-class-tickets-from-london-to-newark-for-50-2015-2



We will void the bookings for those who purchased tickets as a result of a third-party currency conversion error.

https://twitter.com/united/status/565648072047603713    http://bit.ly/1uGiPuo


When and Where will you HOPEFULLY be flying to?

D93
2/16: LHR-LAX
2/19: LAX-LHR-TLV
5/31: TLV-LHR-SFO-HNL
6/3: HNL-LAX-EWR-LHR
7/17: LHR-EWR

Yosef_S
5/19: LHR->MUC->TLV (Possible one day stopover in VCE or ZRH depending on which options are ticketed.)
5/27: TLV->FRA->ORD

jdross:
6/21 LHR->ZHR
6/22 ZHR->JNB
6/28 JNB->LHR
6/29 LHR->EWR (Confirmed. Ticketed)

MAJ:
9/26 lhr-zrh-tlv
10/7 tlv-fra-new

9/24 lhr-fra-tlv
10/7 tlv-new
and a few other variations on this
all ticketed and confirmed though prices were bet $300-$650
and will now need a ow to london before succos which will cost me roughly $500/ticket

rangersin4:
6/8/15 LHR-EWR-LAX-HNL
6/11/15 HNL-EWR
all ticketed and confirmed!

Lou Bob: 12/23/15 LHR-ORD-LAX-OGG
1/3/15 OGG-LAX-EWR
Ticketed and confirmed along with someone else. $205 for the pair of tickets :)


nocknock: 2 Tickets
4/13/15 LHR-MUC-KRK
4/15/15 KRK-MUC-EWR
1 Ticket 4/16/15 LHR-EWR Probably going to cancel



zow: 3 tickets
8/6/15 LHR-EWR
8/20/15 EWR-LHR (though probably won't use this leg)

7/30/15 LHR-MUC-TLV
8/5/15 TLV-ZRH-LHR
(still waiting for ticketing on this code-share)

12/27/15 LHR-EWR-HNL
1/2/15 HNL-EWR-LHR (though we'll probably not take the last leg back to LHR  :D)
(very excited about this one...got 5 tickets!)

Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets)  (Read 175977 times)

Offline Yosef_S

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Sep 2011
  • Posts: 312
  • Total likes: 6
  • DansDeals.com Hat Tips 2
  • Gender: Male
    • View Profile
  • Location: Chicago, IL
  • Programs: DL Skymiles - Platinum Medallion; UA Mileage Plus - Premier Platinum; AF/KLM FlyingBlue - Gold; Hyatt Gold Passport - Diamond; Hilton HHonors - Gold; Starwood Preferred Guest - Gold; National Emerald Executive Elite; Hertz #1 Club Gold Presidents Circle
Re: Premium Price Mistake ex-EU
« Reply #520 on: February 11, 2015, 03:05:48 PM »
Woohoo!

I wonder... if I make a bunch of flights that are all dependent on that one flight that I booked and then they cancel it. can i demand compensation?

If it gets as far as a DOT settlement, some previous settlements have included compensation for any travel bookings made in conjunction with the cancelled ticket.
Former DDF Lurker Finally Getting the Hang of Posting...

Offline yuguy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2014
  • Posts: 748
  • Total likes: 7
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: Manhattan
Re: Premium Price Mistake ex-EU
« Reply #521 on: February 11, 2015, 03:08:57 PM »
Maybe this is a bit premature, but whose the best to credit miles to? Singapore, ANA?

Offline carele1

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2012
  • Posts: 380
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #522 on: February 11, 2015, 03:09:25 PM »
this is what i booked.
Not bed if its get honored
CarLrent.com best prices for car rentals worldwide.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25500
  • Total likes: 723
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Premium Price Mistake ex-EU
« Reply #523 on: February 11, 2015, 03:09:39 PM »
Maybe this is a bit premature, but whose the best to credit miles to? Singapore, ANA?

As you said, premature.

2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25500
  • Total likes: 723
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: Premium Price Mistake ex-EU
« Reply #524 on: February 11, 2015, 03:10:39 PM »
From WSJ article in 2010:

Quote
UAL Corp.'s United Airlines, Continental Airlines Inc., Southwest Airlines Co. , JetBlue Airways Corp. and Singapore Airlines all say their policy is to not cancel tickets even when a mistake is discovered, no matter how large the error.

"That is the right thing to do," says United spokeswoman Robin Urbanski. In 2007, United honored a business-class fare from Los Angeles or San Francisco to destinations in New Zealand that was missing one zero: it was sold as $1,062 plus taxes and fees instead of $10,620 plus taxes and fees.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Re: Premium Price Mistake ex-EU
« Reply #525 on: February 11, 2015, 03:10:49 PM »
Maybe this is a bit premature, but whose the best to credit miles to? Singapore, ANA?

While this thread certainly has all the right ppl in here to answer this question, I am not sure that this is the right place for this question. Id try the beginners / awards threads.
Work hard, Play harder!

Offline Drago

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: May 2008
  • Posts: 8416
  • Total likes: 75
  • DansDeals.com Hat Tips 18
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #526 on: February 11, 2015, 03:12:19 PM »
2 of my bookings overlap, cuz I wasn't sure if I needed one way or RT.
Should I cancel one of them imm so UA doesn't use it as an excuse to cancel it?
bump

Offline SrulyP

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2013
  • Posts: 665
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: SPG Gold; Hyatt Platinum; National Emerald EE; Hertz five star; Avis Five Star
Re: Premium Price Mistake ex-EU
« Reply #527 on: February 11, 2015, 03:12:32 PM »
From WSJ article in 2010:

Can you post link?

Offline nobiggy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2341
  • Total likes: 14
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: forums
Re: Premium Price Mistake ex-EU
« Reply #528 on: February 11, 2015, 03:13:19 PM »
did anyone have their codeshares tickets ticketed?
Yes. I booked for a friend on LH F A330 from MUC and A380 in to FRA.
He has an E-ticket #

Offline SrulyP

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Jul 2013
  • Posts: 665
  • Total likes: 7
  • DansDeals.com Hat Tips 0
    • View Profile
  • Programs: SPG Gold; Hyatt Platinum; National Emerald EE; Hertz five star; Avis Five Star
Re: Premium Price Mistake ex-EU
« Reply #529 on: February 11, 2015, 03:13:43 PM »
2 of my bookings overlap, cuz I wasn't sure if I needed one way or RT.
Should I cancel one of them imm so UA doesn't use it as an excuse to cancel it?

Uh oh if that is the case then I am in serious trouble I booked 8 different variations of my tickets!

Offline benjie1305

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2013
  • Posts: 5870
  • Total likes: 17
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Location: NY Area
Work hard, Play harder!

Offline Ergel

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Jun 2010
  • Posts: 13070
  • Total likes: 905
  • DansDeals.com Hat Tips 3
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #531 on: February 11, 2015, 03:13:57 PM »
From WSJ article in 2010:
Many moons (and leadership) ago
Life isn't about checking the boxes. Nobody cares.

Offline caliheat

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Dec 2008
  • Posts: 604
  • Total likes: 5
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: RDU
Re: Premium Price Mistake ex-EU
« Reply #532 on: February 11, 2015, 03:14:21 PM »
Ticketed and confirmed but somehow my son has my wife's last name...
doomed?
BUMP

Offline nobiggy

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2012
  • Posts: 2341
  • Total likes: 14
  • DansDeals.com Hat Tips 7
    • View Profile
  • Location: forums
Re: Premium Price Mistake ex-EU
« Reply #533 on: February 11, 2015, 03:14:42 PM »
If you want to find out your E-ticket # go to united.com and put in your conformation # and last name. Scroll down and click view receipt!

Offline Chief Rabbi of New York

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 1237
  • Total likes: 52
  • DansDeals.com Hat Tips 15
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #534 on: February 11, 2015, 03:18:33 PM »
did anyone book, lhr to hnl, hnl to ewr, then ewr to tlv for succos, then tlv back to ewr after succos?

that would of been the best flight :)
Show Some Respect for Me, I am The Chief Rabbi of New York :)

Offline yuguy

  • Dansdeals Platinum Elite + Lifetime Silver Elite
  • *****
  • Join Date: Nov 2014
  • Posts: 748
  • Total likes: 7
  • DansDeals.com Hat Tips 3
    • View Profile
  • Location: Manhattan
Re: Premium Price Mistake ex-EU
« Reply #535 on: February 11, 2015, 03:20:23 PM »
While this thread certainly has all the right ppl in here to answer this question, I am not sure that this is the right place for this question. Id try the beginners / awards threads.

Good point thanks!

Offline carele1

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2012
  • Posts: 380
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #536 on: February 11, 2015, 03:22:23 PM »
did anyone book, lhr to hnl, hnl to ewr, then ewr to tlv for succos, then tlv back to ewr after succos?

that would of been the best flight :)

look a few posts behind what i posted
CarLrent.com best prices for car rentals worldwide.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25500
  • Total likes: 723
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline HowYaDoin

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2013
  • Posts: 895
  • Total likes: 26
  • DansDeals.com Hat Tips 1
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #538 on: February 11, 2015, 03:32:56 PM »

Offline @Yehuda

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Oct 2013
  • Posts: 9696
  • Total likes: 188
  • DansDeals.com Hat Tips 5
  • Gender: Male
    • View Profile
Re: Premium Price Mistake ex-EU
« Reply #539 on: February 11, 2015, 03:35:17 PM »
did anyone book, lhr to hnl, hnl to ewr, then ewr to tlv for succos, then tlv back to ewr after succos?

that would of been the best flight :)
There is no flight LHR-HNL.