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BDE!  :-[ DEAD!


DoT Will Not Compel United To Honor Tickets:
http://www.dansdeals.com/archives/61870
http://www.united.com/web/en-US/content/travel/exchange-rate-error.aspx
http://www.dot.gov/sites/dot.gov/files/docs/Mistaken_Fare_AEP_Statement_on_United_Airlines.pdf

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13 reasons why it's PERFECTLY FINE to buy price mistakes










DOT Update:

http://www.dot.gov/airconsumer/united-airlines-mistaken-fare

United Airlines mistaken fare

The Department of Transportation is aware of an issue involving mistaken fares on United Airlines’ Danish-facing website.  The Department's Office of Aviation Enforcement and Proceedings has begun looking into this matter, including speaking to United and reviewing consumer complaints.  That Office will gather all the relevant facts before making a determination as to whether United is or is not required to honor the mistaken fares.


Updated: Thursday, February 12, 2015


To file a complaint with the DOT - http://airconsumer.dot.gov/escomplaint/es.cfm

Sample complaint:
-------------------------------------------
To Whom It May Concern,

Yesterday I purchased a flight itinerary from United Airlines via their website: United.com. The flights were booked, I was issued a 'confirmation number' and my card was charged for the full amount of the fare. A short time later United.com indicated that my itinerary was "confirmed and ticketed". I have attached a printout from United.com showing this, as well as a printout of my receipt indicating that the airfare was booked, ticketed and paid for.

Yesterday I was informed by United that they had voided my itinerary. This was done without my knowledge and without my consent.

As such, I ask that you please compel United Airlines to honor the ticket which they sold me, and to provide compensation for their grievance and the inconvenience which it caused me.

Thank you for your consideration and assistance!

Best Regards,
Yosef_S
-------------------------------------------


United is looking into an issue whereby a third-party software provider applied an incorrect exchange rate for tickets sold from the airline’s Denmark website. We have temporarily suspended sales from the Denmark website and are working to resolve the issue with the provider

http://uk.businessinsider.com/buy-first-class-tickets-from-london-to-newark-for-50-2015-2



We will void the bookings for those who purchased tickets as a result of a third-party currency conversion error.

https://twitter.com/united/status/565648072047603713    http://bit.ly/1uGiPuo


When and Where will you HOPEFULLY be flying to?

D93
2/16: LHR-LAX
2/19: LAX-LHR-TLV
5/31: TLV-LHR-SFO-HNL
6/3: HNL-LAX-EWR-LHR
7/17: LHR-EWR

Yosef_S
5/19: LHR->MUC->TLV (Possible one day stopover in VCE or ZRH depending on which options are ticketed.)
5/27: TLV->FRA->ORD

jdross:
6/21 LHR->ZHR
6/22 ZHR->JNB
6/28 JNB->LHR
6/29 LHR->EWR (Confirmed. Ticketed)

MAJ:
9/26 lhr-zrh-tlv
10/7 tlv-fra-new

9/24 lhr-fra-tlv
10/7 tlv-new
and a few other variations on this
all ticketed and confirmed though prices were bet $300-$650
and will now need a ow to london before succos which will cost me roughly $500/ticket

rangersin4:
6/8/15 LHR-EWR-LAX-HNL
6/11/15 HNL-EWR
all ticketed and confirmed!

Lou Bob: 12/23/15 LHR-ORD-LAX-OGG
1/3/15 OGG-LAX-EWR
Ticketed and confirmed along with someone else. $205 for the pair of tickets :)


nocknock: 2 Tickets
4/13/15 LHR-MUC-KRK
4/15/15 KRK-MUC-EWR
1 Ticket 4/16/15 LHR-EWR Probably going to cancel



zow: 3 tickets
8/6/15 LHR-EWR
8/20/15 EWR-LHR (though probably won't use this leg)

7/30/15 LHR-MUC-TLV
8/5/15 TLV-ZRH-LHR
(still waiting for ticketing on this code-share)

12/27/15 LHR-EWR-HNL
1/2/15 HNL-EWR-LHR (though we'll probably not take the last leg back to LHR  :D)
(very excited about this one...got 5 tickets!)

Author Topic: Premium Price Mistake ex-EU (DoT Will Not Force United To Honor Tickets)  (Read 174220 times)

Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #80 on: February 11, 2015, 09:23:48 AM »
How long is it taking to get ticketed? Been waiting almost 45 min already and not ticketed.
did you check UA?

Offline chucksterace

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Re: Premium Price Mistake ex-EU
« Reply #81 on: February 11, 2015, 09:25:23 AM »
Booked.. Will already be in Europe in the Summer so it makes it easier. LHR-Maui, and back.

Flying First on SWISS and Lufthansa.

Will make for a epic summer trip. Now I can't find a job till then  8)
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Offline Shmulie

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Re: Premium Price Mistake ex-EU
« Reply #82 on: February 11, 2015, 09:25:34 AM »
everyone's question haha. How about if you don't have miles?
I know im not sure what to do
BTW I only have UR points

Offline MosheP

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Re: Premium Price Mistake ex-EU
« Reply #83 on: February 11, 2015, 09:26:26 AM »
did you check UA?
Only been checking United

I booked 3 trips and nothing ticketed

Offline Toasted

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Re: Premium Price Mistake ex-EU
« Reply #84 on: February 11, 2015, 09:31:15 AM »

Offline Dan

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Re: Premium Price Mistake ex-EU
« Reply #85 on: February 11, 2015, 09:35:01 AM »
Smisek is going to have a heart attack whenever he wakes up ;)
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #86 on: February 11, 2015, 09:35:20 AM »
is united corporate sleeping?

Offline Emkay

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Re: Premium Price Mistake ex-EU
« Reply #87 on: February 11, 2015, 09:35:55 AM »
Smisek is going to have a heart attack whenever he wakes up ;)
do you see them getting out of honoring it?

Offline Shmulie

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Re: Premium Price Mistake ex-EU
« Reply #88 on: February 11, 2015, 09:36:21 AM »
! The selected flights fare could not be repriced in your new point of sale. We've changed your point of sale and started your flight search over so you can get fares applicable to your new point of sale.

?????

Offline aradisc

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Re: Premium Price Mistake ex-EU
« Reply #89 on: February 11, 2015, 09:37:28 AM »
Smisek is going to have a heart attack whenever he wakes up ;)

The fact that it shows on ITA means the data provider for the exchange rates messed up. They're gonna get stuck with the bill for whichever tickets are honored.

Offline Yosef_S

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Re: Premium Price Mistake ex-EU
« Reply #90 on: February 11, 2015, 09:39:01 AM »
Just got this error:
! We’re sorry, but united.com was unable to complete your request. Please try later or contact united.com Support in the U.S. and Canada at 1-800-396-1751; the U.K. at 0800 028 5003; elsewhere use the local phone number.

Is it DEAD?
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Offline Drago

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Re: Premium Price Mistake ex-EU
« Reply #91 on: February 11, 2015, 09:39:11 AM »
! The selected flights fare could not be repriced in your new point of sale. We've changed your point of sale and started your flight search over so you can get fares applicable to your new point of sale.

?????
Don't worry, just redo it.

Offline chucksterace

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Re: Premium Price Mistake ex-EU
« Reply #92 on: February 11, 2015, 09:39:30 AM »
! The selected flights fare could not be repriced in your new point of sale. We've changed your point of sale and started your flight search over so you can get fares applicable to your new point of sale.

?????

I had that. Just restarted again and was good.
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Offline chucksterace

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Re: Premium Price Mistake ex-EU
« Reply #93 on: February 11, 2015, 09:40:17 AM »
do you see them getting out of honoring it?

If they ticket they kind of need to.

Wow, is this new DOT Law amazing.  ;D ;D
Smisek is going to have a heart attack whenever he wakes up ;)

Maybe someone should have EMS by his bedside
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Offline Elchay

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Re: Premium Price Mistake ex-EU
« Reply #94 on: February 11, 2015, 09:41:38 AM »
Won't the fact that everyone booked it as a Denmark resident give them a good reason not to honor it

Offline chucksterace

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Re: Premium Price Mistake ex-EU
« Reply #95 on: February 11, 2015, 09:43:10 AM »
Won't the fact that everyone booked it as a Denmark resident give them a good reason not to honor it

Shouldn't matter
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Offline AI-TRAVEL

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Re: Premium Price Mistake ex-EU
« Reply #96 on: February 11, 2015, 09:43:14 AM »
Seeems dead to me?

Offline Elchay

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Re: Premium Price Mistake ex-EU
« Reply #97 on: February 11, 2015, 09:44:15 AM »
Been waiting over an hour, still hasn't ticket

Offline Yosef_S

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Re: Premium Price Mistake ex-EU
« Reply #98 on: February 11, 2015, 09:44:53 AM »
Been waiting over an hour, still hasn't ticket

+1 Same here - multiple tickets.
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Offline Yosef_S

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Re: Premium Price Mistake ex-EU
« Reply #99 on: February 11, 2015, 09:45:08 AM »
Seeems dead to me?

Nope. Just did another one!
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